Microsoft has been very aggressive and very successful in capturing market share in the SaaS (Software as a Service) CRM market through their Dynamics CRM Online product offering. Businesses using Microsoft Dynamics CRM Online can get up and running quickly and without a lot of upfront capital investment. Dynamics CRM Online enables companies to easily [...]
continue reading...Posts Tagged ‘Dynamics CRM’
Not-for-Profit Organization Moves from Grant Program to Microsoft Dynamics™ CRM
A non-profit, membership organization which provides services and supports to persons of all ages with intellectual and developmental disabilities implemented Microsoft Dynamics™ CRM for use throughout their organization. Providing advocacy and access to educational, vocational, recreational and critical life skills programs, this non-profit is an essential resource for consumers, their families and the community. Before [...]
continue reading...CRM Helps Improve Processes for Manufacturers and Wholesale Distribution Companies
I was reading through McGladrey’s latest Manufacturers and Wholesale Distribution (MWD) National Survey and one of the questions really intrigued me. We asked companies what processes they were looking to improve in 2010. The top five responses were Supplier Relationship Management (76%), Customer Relationship Management (64%), Manufacturing Flow (53%), Order Fulfillment (51%), and Customer Service [...]
continue reading...Take a Look at CRM on Steroids, aka Microsoft Dynamics CRM 5.0, aka CRM 2011!
By Dan Smith, Altico Advisors Thanks to Leon Tribe’s guest post on the Microsoft Dynamics CRM Blog and Richard Knudson’s post the Richard Knudson Dynamics CRM Trick Bag, this is going to be the shortest blog post ever! Here’s a link to a 1-hour video about Dynamics CRM twenty-eleven: http://bit.ly/9xiUmy. Some have described the new [...]
continue reading...Microsoft Dynamics CRM used by IT Help Desk for Case Management
When your organization is contacted – whether it’s by telephone, e-mail, or handwritten letter – and this is the type of activity which needs to be tracked, Microsoft Dynamics CRM has out of the box Customer Service functionality to manage these activities. Case Management is a tool for your customer service agents which provides transparency [...]
continue reading...Microsoft Dynamics CRM vs. Salesforce.com vs. Microsoft Office Business Contact Manager – the Microsoft Outlook Advantage
The other weekend I was volunteering to pick up food for my church’s Angel Food Ministry . (read about Angel Food below). The guy I was picking up the food with was the owner of a small business and had just hired a telemarketer to call into his client base to drum up some additional business. [...]
continue reading...When It Comes To CRM, Microsoft Has Its Head In The Cloud
More than ever before, it seems that Microsoft is looking to cloud computing to carry their CRM solution forward by investing in improvements to Microsoft Dynamics CRM Online.
continue reading...Making The ‘X’ Factor Work For Your Business
You’ve heard about CRM and you’ve heard about xRM, but are you still wondering what it can do for you and your business? Wonder no more! Join FMT Consultants in sunny Southern California for a FREE lunch and learn the features, fun discussion topics, and a common sense demonstration of the power of CRM and [...]
continue reading...Five Reasons To Use Microsoft Dynamics CRM For Your Non-Profit Organization
While attending a recent fund raising event, I ran into a few end-users frustrated with their non-profit fund raising software. The solution met their needs as a small nonprofit, however as the organization grew and required more detailed information, the shortfalls with the system became apparent. The common complaint was the difficulty manipulating the information post-export. [...]
continue reading...Microsoft Dynamics CRM – The Lovely Bones
One of the major trends with Dynamics CRM is the concept of xRM. xRM represents that use of Dynamics CRM as an application that can provide functionality beyond a “Customer” based application. Customer Relationship Management at its core gives you Sales, Marketing, and Customer Service functionality. This Sales and Customer focus is certainly the primary [...]
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