To the Cloud? If you’ve been thinking about transitioning to cloud computing and cloud services, but aren’t yet convinced that it is appropriate for your organization, consider how much cloud computing is changing the way we do business by providing opportunities to deliver and consume IT in entirely new ways. As companies scramble to dominate [...]

In part one of this post, I discussed how the Microsoft Dynamics CRM xRM application framework and Office SharePoint Server can be combined to create a Relational Productivity Application (RPA). Why would a company need an RPA? A well-implemented RPA can enable a business to operate more intelligently. As business data is accumulated through various channels, [...]

It seems that as soon as we adapt to using terms like CRM (customer relationship management) and ERP (enterprise resource planning) we’re introduced to a whole new set of acronyms. ERP and CRM are considered LOB’s which stands for line of business applications. There are many different types of LOB applications ranging from finance, to [...]

With the new Dynamics CRM Marketplace, Microsoft has made it even easier to customize and ultimately help users realize efficient and productive CRM solutions that improve their businesses.

Microsoft Dynamics CRM 2011’s real-time dashboards are easy to create—making business intelligence more accessible. Dashboards are a great way for managers to track business performance with instant access to key performance indicators and critical metrics. Executives can maintain a single corporate scorecard that covers sales, marketing, and service. Users can save time by embedding frequently [...]