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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘dynamics 365’

The 10 Mistakes of Bad Customer Service

Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You'll be surprised that the answer isn't that a company's pricing is too high or their product insufficient. According to Hubspot, 82% of customers have left a company because of a bad customer service experience.  […]

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11 Benefits to Outsourcing your Dynamics 365 CRM Administration

What is a Dynamics 365 CRM administrator? Before you can think about whether your business needs a CRM administrator, the role of a CRM administrator needs to be defined. Basically, a CRM administrator is responsible for bridging the gap between a company's  CRM system and its users, making sure everyone knows how to use the CRM system AND Making sure that […]

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Creating a Customer-Centric Culture in a Customer-Focused World

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A recent conference on customer service and engagement shared principles that everyone can use to develop pro-customer organizations. The story is not necessarily one of revolution, […]

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What’s new in ClickDimensions?

The ClickDimensions team is always hard at work improving and enhancing its marketing automation software for Dyanmics 365 CRM. They are now releasing updates on an accelerated monthly cycle (previously updates were released every quarter). To stay informed about the what to expect over the next serval months, ClickDimensions has published a public roadmap for […]

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enCloud9’s Favorite 6 Upcoming Features in Dynamics 365

If you are a fan of Microsoft Dynamics 365, keeping up on the future direction of the application is probably important to you. Microsoft has made it easy with the Microsoft Roadmap for Dynamics 365. Bookmark this frequently updated page and you will always have a quick and easy way to keep up with features […]

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How Microsoft Dynamics 365 Helps Financial Institutions

Financial Institutions face many difficult challenges. In volatile financial times, investors are much more cautious and wary of where they invest their money. And with the growth of social and mobile technology, it’s increasingly important to keep up with the times. That is where Microsoft Dynamics 365 can help. Smart financial institutions have found that […]

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Stay More Organized at Work With Dynamics 365

Are You Experiencing "Work Paralysis?" Are you feeling overwhelmed with work? Do you have more on your plate than you can handle? Do you have so many tasks to complete that you don't know where to start?  First, you need step back, take a deep breath, and then begin to prioritize.  Rather than just shutting down […]

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Learning Path Takes the Headache Out of Training!

All About Learning Path There were many exceptional updates with the release of Dynamics 365.  One of these great new features is Learning Path.  Learning Path was designed to quickly on-board new users to gain familiarity with Dynamics 365 and to help them complete tasks accurately. The wonderful thing about Learning Paths is that you can tailor it to […]

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Give Your Healthcare Services a Boost with Dynamics 365 CRM

Why Use CRM? So if CRM solutions for the healthcare industry have been around for around 15 years, why are only about 15% of healthcare providers utilizing them?  The benefits to using Microsoft Dynamics 365 in the healthcare field can be considerable. Providing exceptional customer service is imperative to ANY business, but particularly so in […]

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How Microsoft Dynamics 365 For Talent Will Leverage LinkedIn

At its recent Business Forward event, Microsoft showcased Dynamics 365 for Talent which is scheduled for release from July 2017. This is a new standalone cloud-based Human Capital Management (HCM) application that utilizes Microsoft Common Data Services. Some of these capabilities have been built out from the HCM capabilities of the Dynamics 365 Operations app […]

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