As the lead developer for our Energy Distribution CRM vertical solution, I’ve been creating a lot of analytics and in Microsoft Dynamics CRM 2011 that involves making a lot of dashboards and charts. While doing research online on this topic I stumbled across Richard Knudson‘s blog poston Forms, Charts, and Dashboards. At the end of [...]
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CRM And Dashboards – A Winning Combination
Although CRM stands for Customer Relationship Management, it’s a bit of a misnomer because most CRM systems are multi-faceted and handle everything from Sales Force Automation (SFA) to marketing automation and service management. All of which goes far beyond customer relationship management. What’s more, since a CRM application like Microsoft Dynamics CRM can integrate with [...]
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