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International panel of Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process.

 
 

Posts Tagged ‘Customer Service’

Harnessing the Power of Social Media to Keep Your Customers Happy

During the past 10 years, social media has evolved from multiple "person to person" meeting sites to a viable business channel for organizations of all types and sizes. Whether you operate a B2C or a B2B organization, social media is not only a powerful marketing tool, but it is equally critical for delivering effective customer service [...]

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Microsoft Dynamics CRM Implementations Teach Valuable Lessons

I recently took a prospective client team on a two-day tour of four companies to observe Dynamics CRM (Customer Relationship Management) software working in different environments. I wanted to give them a broader perspective on potential applications of the service module. Over the course of a nine month courtship, I expounded on the virtues of [...]

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A Real Life Example of Using Dialogs in Microsoft Dynamics CRM 2011 To Provide Superior Customer Service

Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization.  In this article, I will highlight Dialogs, one of the many enhancements delivered with the new version.  To read more about the new functionality in Dynamics CRM 2011, click here. Dialogs enable you to set up [...]

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Microsoft Dynamics CRM vs. SugarCRM: How To Know Which Option is Best for You?

If you are on the never ending search for a new CRM solution, you may be going to site after site and end up being more confused than when you started.  Well here you will learn the important features in Microsoft Dynamics CRM and SugarCRM to help you make your decision.  If you are also [...]

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DRIVE Your Business Forward with Microsoft Dynamics CRM Integration

In order to create a flowing business, all your business software products should integrate seamlessly.  So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to [...]

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Five Reasons This Newbie is Thankful For Microsoft Dynamics CRM

One of my traditions at Thanksgiving is to reflect on what I am thankful for during the year. This year will be easy.  I am thankful to have a job.   With businesses having staff reductions, many people are asked to do more with less, be more efficient and deliver higher levels of customer service.  It [...]

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