Do your customers know more about their relationship with your company than your employees do? 80% of business leaders believe they do a good job in building customer relationships, while only 8% of their customers agree, according to research from The Whetstone Edge. If your organization uses more than one system to record and manage [...]
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xRM – Managing Relationships With Business Software
Relationships Beyond Sales Business relationships and contact management related to sales, marketing and sales related customer service have always had a home in standard CRM packages and for the most part, the pitch for traditional CRM has focused on those areas. Today’s CRM systems now have more flexibility and extensibility that can be applied to [...]
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