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Posts Tagged ‘Customer relationship management’

What’s Your Sign? How to Find a CRM Solution and Provider That are Compatible With You.

When I pull up the internet, my homepage has a link to my daily horoscope.  I look to the left and then the right to be sure my dogs aren’t watching me and quickly click to what it says. After all, today just might be my lucky day and I don’t even know it.  Shucks…it’s not [...]

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The Value of Good Data in CRM Solutions

An article in the September issue of CRM Magazine, “Turbocharging CRM with Good Data” caused me to recall our recent growing pains as Green Beacon Solutions “matured” from Microsoft Dynamics v4 to Microsoft Dynamics CRM 2011. In the interest of full discloure, Green Beacon Solutions is a Microsoft Dynamics solution provider / consulting / managed services firm. [...]

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8 Tips for Using Microsoft Dynamics CRM 2011 Data Security to Its Full Potential

So you have decided to purchase Microsoft Dynamics CRM, congratulations! The next key step is to find a Microsoft CRM gold certified partner, if you haven’t found one already. Implementations are proven to be more successful with a knowledgeable, well-trained partner at your side. As you receive CRM consulting on your project, you will see [...]

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Microsoft Dynamics CRM: The Environmentally-Friendly Application

When people think of CRM systems, the first thoughts that usually pop into their minds might revolve around customer relationships, cost savings, or technological capabilities.  However, there is another benefit that is often overlooked, and that involves caring for the environment.  Microsoft Dynamics CRM preserves one of nature’s most precious commodities: trees.  It does so [...]

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Using Microsoft Dynamics CRM for Project Management

One of the best features of Microsoft Dynamics CRM 2011 is its ability to fulfill functions that were not designed out of the box, a concept known in the CRM community as “xRM”. One such potential function is project management. Maintaining some project-level information in CRM can be incredibly valuable, especially if you are already [...]

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DRIVE Your Business Forward with Microsoft Dynamics CRM Integration

In order to create a flowing business, all your business software products should integrate seamlessly.  So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to [...]

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Microsoft Dynamics CRM – Efficient Citizen Relationship Management

The “Customer Relationship” in CRM  not only applies to business consumers, it also relates to citizen relationships, which tend to have substantial challenges. There is a need to improve Citizen and Business service delivery with simpler processes, less paperwork, and more efficient interactions. Government agencies also face challenges with increasing operational efficiency, compliance and accountability, [...]

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Dynamics CRM: Improving Customer Relationships in an Over-Connected World

With a fast evolving market, businesses are expected to keep up with all their customers’ needs.  How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels.  The problem now becomes the experience [...]

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CRM for Nonprofits: Turn Your CRM into a DRM

Microsoft Dynamics CRM combines everyday Microsoft Office applications with powerful customer relationship management (CRM) software to rapidly improve relationships with donors, volunteers, and clients. Microsoft Community Affairs has worked with the Dynamics product team to create Donation Management, a solution that turns a powerful sales and marketing tool into a robust CRM tailored to non-profit [...]

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Are You Getting the Most Out of Your CRM?

There are so many capabilities within Microsoft Dynamics CRM that provide benefits which have a direct impact on a company’s profitability.  What are these benefits, and how can your company ensure it recognizes these benefits? Microsoft commissioned Forrester to complete a study on The Total Economic Impact Of Microsoft Dynamics CRM 2011.   The study is [...]

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