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Posts Tagged ‘CRM’

DRIVE Your Business Forward with Microsoft Dynamics CRM Integration

In order to create a flowing business, all your business software products should integrate seamlessly.  So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to [...]

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Microsoft Dynamics CRM – Efficient Citizen Relationship Management

The “Customer Relationship” in CRM  not only applies to business consumers, it also relates to citizen relationships, which tend to have substantial challenges. There is a need to improve Citizen and Business service delivery with simpler processes, less paperwork, and more efficient interactions. Government agencies also face challenges with increasing operational efficiency, compliance and accountability, [...]

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Dynamics CRM: Bringing the Cloud to You

In order for the mass transition to cloud computing to occur, it’s imperative that CIO’s get comfortable with the security surrounding this new form of IT. After learning about the security safeguards in place, CIO’s won’t be as apprehensive when starting the transition from the traditional client/server model to the cloud. All you need to [...]

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Dynamics CRM: Improving Customer Relationships in an Over-Connected World

With a fast evolving market, businesses are expected to keep up with all their customers’ needs.  How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels.  The problem now becomes the experience [...]

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CRM for Nonprofits: Turn Your CRM into a DRM

Microsoft Dynamics CRM combines everyday Microsoft Office applications with powerful customer relationship management (CRM) software to rapidly improve relationships with donors, volunteers, and clients. Microsoft Community Affairs has worked with the Dynamics product team to create Donation Management, a solution that turns a powerful sales and marketing tool into a robust CRM tailored to non-profit [...]

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Are You Getting the Most Out of Your CRM?

There are so many capabilities within Microsoft Dynamics CRM that provide benefits which have a direct impact on a company’s profitability.  What are these benefits, and how can your company ensure it recognizes these benefits? Microsoft commissioned Forrester to complete a study on The Total Economic Impact Of Microsoft Dynamics CRM 2011.   The study is [...]

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Successfully Rolling out a Customer Relationship Management Solution in Your Organization

So you’ve gone through the long and difficult process of finding the best solution for your company from a technological standpoint, and you are ready to implement a CRM system. Or are you? How will you ensure that the investment your company is about to make will have a meaningful and positive impact on your [...]

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Things to Keep in Mind When Upgrading to Microsoft Dynamics CRM 2011

The upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 is probably the easiest upgrade available for CRM to date. Even so, there are a number of considerations to keep in mind when planning an upgrade for an on-premise CRM installation. First, however, let’s discuss the good news… Microsoft, with CRM 2011, offers [...]

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Microsoft Dynamics CRM 2011 Training – SharePoint 2010, Upgrade Preparations, and Hands-on Lab

Microsoft Dynamics CRM 2011 is here – now it’s your time to experience it for yourself! Join OTT, Inc. for our complimentary April CRM Net(work) Training, which will focus on Microsoft Dynamics CRM 2011, specifically around integration with SharePoint 2010 for document management, upgrade preparations, and will also include a hands-on lab so you can [...]

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Microsoft Dynamics CRM 2011: Top Features to Be Excited About

Microsoft recently released Microsoft Dynamics CRM 2011 to the world as the next iteration of their popular Dynamics CRM application. For users of CRM 4.0, there are a number of enhancements and improvements to the application, many targeted at end users. The top few features to get excited about, and possibly encourage organizations to upgrade [...]

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