Green Beacon Solutions, a leading provider of Microsoft Dynamics® business solutions, and business technology consulting and managed services, today announced that they have successfully completed an implementation of Microsoft Dynamics® CRM for the Boston Red Sox™. The Red Sox are leveraging Green Beacon’s sports marketing solution, “Sports CRM”, built upon the Microsoft Dynamics xRM platform [...]
continue reading...Posts Tagged ‘CRM’
Microsoft Dynamics CRM 2011 and Outlook: 5 Functions Everybody Should Use
My experience in the world of CRM has taught me that many companies using a CRM system do not necessarily use it to its fullest potential. Here’s the essence of an article that was recently posted on the Microsoft Dynamics CRM site highlighting suggestions for making the best use of functionality that is available right [...]
continue reading...Personalize Your CRM Experience with Microsoft Dynamics CRM 2011
In addition to the flexibility Microsoft Dynamics CRM offers in managing any information that is important to your organization as an xRM platform, Microsoft Dynamics CRM 2011 offers a ton of new features that allow users to personalize CRM for themselves. Here are 5 new Microsoft Dynamics CRM 2011 personalization features that we believe everyone [...]
continue reading...It’s Time to Invest in Microsoft Dynamics CRM
In a tight economy, many businesses are holding on purchase decisions, even purchases that could provide immediate benefits. When every dollar is counted, it is easy to quantify the cost of a new CRM system, but what about the benefits? When a prospective customer wants consulting on Microsoft Dynamics CRM, I run into this scenario [...]
continue reading...CRM Implementation: 7 Characteristics of a Good Training Plan
When it comes to planning a CRM implementation project, I have learned the importance of two things: 1) create and keep the project scope manageable, and 2) ensure adequate training for all users. Microsoft Dynamics CRM 2011 is fairly intuitive, especially for anyone that uses Microsoft Office (isn’t that everyone?). Still, it’s important to invest [...]
continue reading...5 Hours of Microsoft Dynamics CRM Training and Information
Is your organization currently using or evaluating Microsoft Dynamics CRM? If so, you won’t want to miss 5 hours of Microsoft Dynamics CRM training and information that will be presented at OTT, Inc.’s 2011 Summit, on Monday, November 14, 2011! OTT, Inc.’s annual Summit delivers a unique educational experience for Microsoft Dynamics CRM clients and [...]
continue reading...CRM Best Practices
Below is an article that I wrote for Green Beacon Solution’s newsletter earlier this year. I thought it worthwhile to re-post here, not only since it’s still relevant, but also due to a tie in to a post on Microsoft Dynamics blog, “Liberating Microsoft from Oracle/Siebel CRM” earlier this month. Also, with a new upcoming [...]
continue reading...CRM Selection and Implementation Best Practices
At Green Beacon Solutions, our focus is not only on providing quality consulting and managed services, but we also work closely with our prospective clients to assess their needs and help them select the customer relationship management (CRM) solution that’s right for them. Below we’ve highlighted key strategies when considering a new CRM implementation or [...]
continue reading...Using Microsoft Dynamics CRM for Project Management
One of the best features of Microsoft Dynamics CRM 2011 is its ability to fulfill functions that were not designed out of the box, a concept known in the CRM community as “xRM”. One such potential function is project management. Maintaining some project-level information in CRM can be incredibly valuable, especially if you are already [...]
continue reading...DRIVE Your Business Forward with Microsoft Dynamics CRM Integration
In order to create a flowing business, all your business software products should integrate seamlessly. So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to [...]
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