Everyone knows that customer retention is essential for an organization to succeed. How you hang on to your customers and keep them coming back isn’t always as cut and dried. According to the annual Customer Experience Impact Report (CEI), customer service is the lynch pin in whether your customers continue doing business with you (and [...]
continue reading...Posts Tagged ‘CRM Software Ohio’
Make Your Business More Dynamic with Microsoft CRM
As you are in the midst of a software selection process that can sometimes take a substantial amount of time and result in an extended implementation process, it may seem strange to suggest that leveraging business software systems can be a key element in keeping your business agile. However, that is precisely what Microsoft suggests in a recently released white paper, “Making Business Dynamic”, in which they address this very issue head-on and provide some examples of how businesses like yours can leverage technology tools, available today and coming soon, to not only survive change, but to thrive in the midst of it.
continue reading...A Peek into the Future of the Microsoft Dynamics CRM 2011 Outlook Client
With the upcoming release of Dynamics CRM 2011 (formerly known as CRM 5), there has been a significant redesign of the Outlook client so that it now operates as a native Outlook application, rather than an Outlook add-in as it has in the past. Microsoft Outlook client Program Manager, Tripp Parker, offers some explanation and demo of the new Outlook client for CRM 2011 in this video.
continue reading...Is Integrating a New CRM Solution With Your Current ERP System Worth the Trouble?
As you are searching for a customer relationship management (CRM), one thing to keep top of mind is how it will work with your current business management solutions, including your enterprise resource planning (ERP) software. While there are countless benefits to integrating your new CRM solution with your ERP solution, there are also a number [...]
continue reading...Where to Find CRM Customer Reviews
In a day and age where you can find feedback on the quality and user experience of virtually any consumer product, it is becoming more and more natural to seek out a reference in the early stages of your CRM software selection process. However, because of the complexity of customer relationship management systems, implementations, and [...]
continue reading...4 Reasons to Consider a Switch from Salesforce.com to Microsoft Dynamics CRM
If you currently have a Salesforce.com implementation that is not fulfilling your business needs, there are a host of other options available to you. Microsoft Dynamics CRM Online provides a comparable feature set to your Salesforce.com solution but with some additional benefits that you ought to consider, including these four.
continue reading...What’s Taking Shape for the Next Generation of Microsoft Dynamics CRM Cloud?
Today, at Microsoft’s Worldwide Partner Conference, Stephen Elop officially introduced Microsoft Dynamics CRM 2011 (formerly codenamed “CRM5”). Starting with Microsoft Dynamics CRM Online, Microsoft Dynamics CRM 2011 beta will be released this September. Microsoft is promising that CRM 2011 will provide “The Power of Productivity” through next-generation cloud productivity features including: Familiar Experiences A [...]
continue reading...Microsoft Dynamics CRM Leads the Pack for Midsized and Large Businesses
Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.
continue reading...When It Comes To CRM, Microsoft Has Its Head In The Cloud
More than ever before, it seems that Microsoft is looking to cloud computing to carry their CRM solution forward by investing in improvements to Microsoft Dynamics CRM Online.
continue reading...What Do Leading Customer Service Contact Center Solutions Have in Common?
Once a year, Gartner uses their Magic Quadrant to compare the customer service interaction capabilities of a number of CRM solutions and rank them as leaders, challengers, niche players, or visionaries based on the completeness of their vision and their ability to execute that vision. Once again, Microsoft Dynamics CRM has made it into the Leaders quadrant with other top names in the industry.
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