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Posts Tagged ‘CRM integration’

CRM and ERP Integration – Really?!

Is the tool your sales professionals use to track and manage their leads, opportunities, and customers in its own silo completely separate from your ERP system?  Does your staff have to update two systems anytime a customer changes location or phone numbers?  The answer to these questions doesn’t have to be “yes.” Microsoft Dynamics CRM [...]

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Come See a Demo of DynamicsADvantage for CRM at Microsoft Dynamics Convergence in Houston Texas!

One of the best parts of Microsoft Convergence is the Expo hall, filled with booths of products and services that integrate with Microsoft Dynamics Business solutions. The Expo experience is a great opportunity to learn about the solution you own and what add-ons and customizations are out there to enhance your software. It has been a [...]

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Top Three Things I Learned at Extreme CRM 2011

It was a great turnout at the premier partner event for Microsoft Dynamics CRM this year in Las Vegas; lots of excitement around the product and many interesting takeaways. Here are the top three things I learned while at the conference and I hope you’ll learn something too! First of all, Matt Keenan from Microsoft gave [...]

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Case in Point: Reduce Spending and Increase Efficiency with Microsoft Dynamics CRM Online

 I’m sure you’ve been hearing a lot lately about Microsoft Dynamics CRM online and how it can simplify the management of your company’s customer records. You may be wondering if it really lives up to the hype or if some claims are just too good to be true. If so, consider the case study of Magma [...]

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Microsoft Dynamics CRM Online Integration with Microsoft Office 365

Microsoft is planning to improve the cloud services offered by its Microsoft Office 365 software with the integration of its Microsoft Dynamics® CRM Online offering. Although there is still a lot of work to be done to streamline this offering, the concept is ideal for companies of all sizes. Microsoft Office 365 brings advanced functionality [...]

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Dynamics CRM: Improving Customer Relationships in an Over-Connected World

With a fast evolving market, businesses are expected to keep up with all their customers’ needs.  How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels.  The problem now becomes the experience [...]

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Are Silos of Information Killing Your Business?

Customers expect a lot these days.  They expect to get product questions answered quickly.  They expect your employees to be able to pull up their order immediately.   They expect to resolve problems quickly.  If you don’t meet their expectations, they go elsewhere.  It’s easy to find a new vendor. Harsh, but true… and if your [...]

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CRM for Nonprofits: Turn Your CRM into a DRM

Microsoft Dynamics CRM combines everyday Microsoft Office applications with powerful customer relationship management (CRM) software to rapidly improve relationships with donors, volunteers, and clients. Microsoft Community Affairs has worked with the Dynamics product team to create Donation Management, a solution that turns a powerful sales and marketing tool into a robust CRM tailored to non-profit [...]

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Agile Thoughts for the Dynamic CRM Implementation

Working for a business that implements a brisk volume of accounting and CRM systems, it’s clear that there are significant differences in how these systems are developed and rolled out. These differences are seen throughout the entire implementation process from design and development to go-live. Understanding how they differ may provide insight on the best [...]

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Microsoft Dynamics CRM – Beyond Managing Customer Relationships

Customer Relationship Management, or “CRM”, started out primarily as an organized way to manage your contacts.  It was a concept long before a toolset, that later evolved into robust applications to help manage customer relationships and provide support for the Sales, Marketing, and Customer Service functions.  Microsoft Dynamics CRM is a sophisticated and powerful tool [...]

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