CRM Helps Improve Processes for Manufacturers and Wholesale Distribution Companies

I was reading through McGladrey’s latest Manufacturers and Wholesale Distribution (MWD) National Survey and one of the questions really intrigued me.  We asked companies what processes they were looking to improve in 2010.  The top five responses were Supplier Relationship Management (76%), Customer Relationship Management (64%), Manufacturing Flow (53%), Order Fulfillment (51%), and Customer Service [...]