20 Microsoft Dynamics CRM Industry Solutions Reviewed By SoftwareAdvice.com

Anya Ciecierski, CAL Business Solutions, Inc. — Sat, 21 Aug 2010 17:12:03 +0000

Lauren Carlson writes about various topics related to CRM software at SoftwareAdvice.com. In a recent article she writes about
value-added resellers (VARs) and independent software vendors (ISVs) who are extending the core Dynamics CRM applications to meet the unique needs of companies in a range of vertical markets.

To demonstrate the specificity of these solutions, she decided to highlight some of her favorite Microsoft Dynamics CRM Partner solutions including: Advertising, Financial Services, Non-Profit, Agriculture, Healthcare, & Pharmaceuticals.

If you are a Microsoft CRM Partner or ISV and you were not included in her lists of solutions, you may want to contact her to write about your specific solution in future posts.

20 Microsoft Dynamics CRM Industry Solutions Reviewed By SoftwareAdvice.com is a post from: CRM Software Blog

What is xRM?: How CRM Software Can Track More Than Just “Customers”

Tad Remington, InterDyn Remington — Tue, 24 Nov 2009 21:02:41 +0000

xRM has been getting a lot of hype recently, but many still do not understand exactly what it is. Or maybe you have not heard the term until now? Either way, to help make it simple, xRM takes CRM (which has historically helped automate sales, service and marketing for organizations) one-step further and allows you to track more than just customers. The “x” replaces the traditional “C”, or customer, value in the CRM acronym to become a variable. This will allow you to track information and processes around any variable that is important to your business. This means that while the product name is “CRM”, such as Microsoft Dynamics CRM, it can be used as a development platform to configure an xRM system thus allowing the out-of-the box Microsoft Dynamics CRM application to be more flexible and allowing users to expand the boundaries of the solution.

Traditionally, CRM systems have related buyers (customers) to purchases (orders), but now in the world of xRM these relationships can become much more complex and unique. For example, InterDyn – Remington Consulting has experience implementing CRM for the health industry and we know that a General Practitioner’s medical office may have a relationship with their Patient (“patient” is the variable of “x” in this example), who then has a relationship to his/her insurance provider, who then has a relationship to a Dermatologist’s medical office, and so on. In an xRM environment, ALL of these relationships can be managed to whatever level the organization requires. For this reason, you’ll see xRM deployments in the health industry use the CRM application to replace many other internal applications other than just things like Patient Relationship Management systems.

We’ve seen xRM applications replace EVERY transactional line of business application in an organization with the only exceptions being ERP and collaboration technologies (SharePoint). Otherwise, anything becomes replaceable with an xRM solution!!! Let our organization help you discover what “x’s” can be automated and tracked with Microsoft Dynamics CRM/xRM technology today!

By InterDyn – Remington Consulting, Oregon Microsoft Dynamics Gold Certified CRM Partner

What is xRM?: How CRM Software Can Track More Than Just “Customers” is a post from: CRM Software Blog

CRM Software Blog» CRM for health industry

20 Microsoft Dynamics CRM Industry Solutions Reviewed By SoftwareAdvice.com

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