Last month Microsoft Corp. announced that Microsoft Dynamics CRM has been placed in the Leaders quadrant of the Gartner Inc. 2011 Magic Quadrant for CRM Customer Service Contact Centers. By looking at and assessing CRM software, the Magic Quadrant is a research report that places the software into certain categories according to how well suited [...]
continue reading...Posts Tagged ‘CRM for customer service’
Microsoft Dynamics CRM Brings You the Cloud for Less
The much anticipated Microsoft Dynamics CRM 2011 is here and available to power your cloud. And, for a limited time, Microsoft is offering special pricing to bring you the cloud for less – get $200 for each Microsoft Dynamics CRM Online User Subscription licenses you acquire through May 28, 2011. This is a great deal for [...]
continue reading...Microsoft Dynamics CRM 2011 is Finally Here…Now What?
Product launches are exciting times, but sometimes the hype has a negative effect on something that requires action. Some of you may have already been introduced to the great new features of Microsoft Dynamics CRM 2011, but what do you do with this information? What is your call to action? First, you need to answer the [...]
continue reading...Expectations Are Set When Using Microsoft Dynamics CRM
The number one key to effective communications is clear expectations. One way to certain demise with your customers is to fib about what you can provide and when you can provide it. Some of us know this the hard way, but it’s never too late to turn that communication downward spiral into a concise sale [...]
continue reading...Microsoft Dynamics CRM vs Industry Specific Solution
An employee benefit consulting firm servicing midsized businesses with 50 to 1,000 employees selected Microsoft Dynamics CRM to support their customer service operations. Customer service is what sets this benefits administrator apart. They had been using a propriety system written in Microsoft Access, managing activity in Microsoft Outlook’s Saved Folders, and saving plan details to [...]
continue reading...Talking CRM With Your Service Manager
If your organization has to schedule resources of any kind—people, equipment, vehicles, buildings, and so forth—it’s a daily chore of your service manager to make sure these limited resources are used to best effect and that customer needs are met promptly. When this dispatching function is performed on paper by multiple people, mistakes that hurt [...]
continue reading...Microsoft Dynamics CRM used by IT Help Desk for Case Management
When your organization is contacted – whether it’s by telephone, e-mail, or handwritten letter – and this is the type of activity which needs to be tracked, Microsoft Dynamics CRM has out of the box Customer Service functionality to manage these activities. Case Management is a tool for your customer service agents which provides transparency [...]
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