With Microsoft’s release of CRM Online, shifting a Customer Management System to cloud computing is becoming a more viable option for organizations. Though the task may seem overwhelming to some, companies can feel good about the switch thanks to two more solutions from Microsoft.
continue reading...Posts Tagged ‘CRM for customer retention’
Streamline Customer Service with Guided Processes
Many companies implementing a CRM solution focus their efforts on the sales and marketing aspect of their business. However, customer satisfaction and retention can be just as important to the success of your CRM solution and your business in general. As written in the Harvard Business Review, management consultants Frederick Reichheld and Earl Sasser estimate [...]
continue reading...Accessing Customer Data with Microsoft Dynamics CRM
How much time do you spend in the course of a day, week, or month looking for demographic, sales, or service information about your customers? Probably more than you think! Microsoft Dynamics CRM provides a default view of the records owned by each user depending on the record type. Users with the customizer role can [...]
continue reading...Closed Loop Marketing Reports in Microsoft Dynamics CRM
By Allen Hardon, CRM Practice Consultant I can imagine that in this economy you might want to turn up your marketing efforts to attract new leads that could turn into long term customers. How about if I told you that you could… Design marketing plans with a budget and estimated revenue projections? Create planning tasks [...]
continue reading...Power Up Customer Satisfaction and Retention
Getting the most out of your customer data and business information Customer relationships matter. Period. In an era of fast business transactions, immediate need gratification, and tight budgets, the relationship you have with your customer brings revenue and profitability to your business. Today, however, many businesses don’t proactively behave as if customer relationships matter. In [...]
continue reading...Using CRM To Find More Business Opportunity
Customer Relationship Management (CRM) has typically been viewed as a technology and not as a tool for greater opportunity. As such, much of the focus of business is on the evaluation, acquisition, implementation, cost, and management of a CRM system – instead of how to use CRM as a key tool for the mining of [...]
continue reading...How CRM Software Modifies Employee Behavior
Deploying CRM in an organization brings about changes in business processes and modifies employee behavior. CRM can touch every department in an organization from sales, finance, production, to customer service. CRM places the customer at the center of your business. This shift to customer-centric affects the entire organization and can require changes to processes and the [...]
continue reading...With Microsoft Dynamics CRM, The ‘C’ In CRM Stands For…. Cat Relationship Management??!!!
Traditionally the ‘C’ in ‘CRM’ stands for Customer. But CRM applications, and in particular Microsoft Dynamics CRM, have evolved in to much more than applications that just manage customers. That’s why the term ‘xRM’ or ‘Anything Relationship Management’ is a better description of what Microsoft Dynamics CRM does.
continue reading...Make A Resolution To Reconnect With Microsoft Dynamics CRM 4.0
Are you someone who, in the last several years, gave Microsoft Dynamics CRM a chance, only to find yourself disappointed in what it could (or couldn’t) do? If so, you are certainly not alone. Accustomed to the whiz-bang sizzle that often accompanies new Microsoft innovations and expecting the same from Microsoft’s entry into the buzzword-worthy [...]
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