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Posts Tagged ‘CRM for customer retention’

CRM for Associations: A New Era in Member Engagement and Revenue Generation

Associations of all sizes are struggling to find new revenue streams and better connect with their members. In fact, many associations are looking beyond the traditional AMS (Association Membership Management) systems for sales, marketing, and service management and in favor of a “CRM for Associations” solution to centralize their marketing, lead, opportunity, and service management [...]

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Customer Loyalty Ranks High in Importance for Current State of Economy

CRM software will help your business drive up customer loyalty, which is important for companies with the state of the economy these days. People expect great customer service because they know if they can’t get it with you, they can get it elsewhere. Competition is fierce so make sure you serve your customers well.  Not [...]

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Dynamics CRM Fits the Bill for Productivity, Security, and Reliability

Companies investing in CRM solutions should focus on the tangible benefits they receive such as improved user productivity, enhanced customer service delivery, and integrations to current systems. In their research, organizations must determine which CRM providers are contenders and which are pretenders in order to find the solution that best fits their requirements.  Benefits for [...]

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Responding to Client Inquiries with Microsoft Dynamics CRM

Managing your client base can be overwhelming at times. One of your clients may have questions about their recent order while another needs to be walked through your services from start to finish.  The key to customer satisfaction is responding to those client inquiries with patience and in a timely manner. But how can you [...]

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Dynamics CRM: Improving Customer Relationships in an Over-Connected World

With a fast evolving market, businesses are expected to keep up with all their customers’ needs.  How are you supposed to keep up when there are new channels popping up every day? While your customers are more connected, they may not want to be contacted through all those channels.  The problem now becomes the experience [...]

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How to Serve your Educated Client Base with CRM Software

In this day and age, customers are more informed than they ever have been. Long before making the commitment to buy a product, customers have done reading and online research to be sure they are receiving the best in product quality, product price, special offers, bonuses, maintenance warranties, and services. So how can you give your customers [...]

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Leverage the Microsoft Technology Stack – Gartner Analysis of Dynamics CRM

Gartner, one of the world’s leading information technology research and advisory companies, recently completed an independent Analysis of Microsoft’s Dynamics CRM offerings and the report’s number one recommendation is at the heart of Microsoft’s CRM strategy: “Any size company that has a Microsoft technology stack should consider Microsoft Dynamics CRM for automating sales force automation [...]

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Dynamics CRM: Where is the Data and Who Owns It?

During one of our recent implementations at a large, prestigious Nonprofit organization, our counterpart at the organization was reviewing the data that was being converted to the new system, Dynamics CRM. She told us that she was concerned because the member data that needed to be imported was not up-to-date. As it turns out, most [...]

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Maximize Revenue by Aligning your Sales and Marketing Teams Through Dynamics CRM

Understanding the need for your Sales and Marketing teams to be aligned requires the ability to look at your organization with a critical eye and acknowledge the fact that there are flaws in your structure. Accepting that your Sales and Marketings teams are not aligned opens you to correcting the problem and better enables your teams to identify any potential for lost revenue.

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Microsoft Dynamics CRM Simplifies Moving to the Cloud

With Microsoft’s release of CRM Online, shifting a Customer Management System to cloud computing is becoming a more viable option for organizations. Though the task may seem overwhelming to some, companies can feel good about the switch thanks to two more solutions from Microsoft.

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