You’ve probably heard of Salesforce.com, the cloud-only CRM service that has gradually grown in popularity and size. It is now positioning itself to move beyond its CRM offerings into a complete platform-as-a-service (PaaS) with a socially-connected system of tools. Their marketing term for this is the “social enterprise” that will supposedly help transform companies into [...]
continue reading...Posts Tagged ‘chicago Microsoft CRM partner’
More Bang for Your Buck: CRM Software Return on Investment Scores High
According to Nucleaus Research, customer relations management products return an amazing $5.60 for each dollar invested. But the ROI for software that helps companies understand business analytics – in such areas as business intelligence, performance management, and predictive analytics – scores even higher: $10.66. (See appended reports at the end of this article). The results [...]
continue reading...Three Important Customer Management Lessons Learned from 2011
As we approach the New Year, it’s important to take a look back at 2011 for lessons learned about your customer management. Whether you have CRM software in place or not, it’s important to gauge customer activity to make plans for the year ahead. 1) Customer Experience: Customer experience has become extremely important in the [...]
continue reading...More Visibility Into Your End Customer with Microsoft Dynamics CRM
Can you explain to me who your end customers are? Do you have a good idea about their buying behavior? If you can, you are more ahead of the game than you think. Many companies don’t have the visibility into this information and it really limits what they can ultimately do for their customers. Whether [...]
continue reading...Top Three Things I Learned at Extreme CRM 2011
It was a great turnout at the premier partner event for Microsoft Dynamics CRM this year in Las Vegas; lots of excitement around the product and many interesting takeaways. Here are the top three things I learned while at the conference and I hope you’ll learn something too! First of all, Matt Keenan from Microsoft gave [...]
continue reading...CRM Software Should be a Revenue Driver, Not Just Software
When planning for CRM software implementation, your sales and marketing teams should be heavily involved. After all, its functionality in that area should be leveraged to the best of its ability. Software isn’t going to find the leads and close the sales itself, so you still need an active sales team and creative marketing team [...]
continue reading...Responding to Client Inquiries with Microsoft Dynamics CRM
Managing your client base can be overwhelming at times. One of your clients may have questions about their recent order while another needs to be walked through your services from start to finish. The key to customer satisfaction is responding to those client inquiries with patience and in a timely manner. But how can you [...]
continue reading...Microsoft Dynamics CRM Helps You Focus in Order to Move Forward
I love individual sports for one main reason, and that is the focus you need to manage in order to move forward. For example, climbing requires you to clear your mind and find the next foothold before you slip. Golfing requires you to take a deep breath before swinging the golf club at the right [...]
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