Is Microsoft Dynamics CRM 2011 Better Than Salesforce.com? I’ve been seeing quite a bit of hash-slinging between the two major players in the CRM market – Microsoft Dynamics CRM and Salesforce.com. With the release of Dynamics CRM 2011, Microsoft has positioned itself in direct competition with salesforce.com. An article from www.cloudcomputing.internet.com included a comment accusing Microsoft [...]
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The True Cost Savings of Microsoft Dynamics CRM 2011 Compared to Salesforce.com or SugarCRM
An exciting post was released today by Michael Park, including actual dollar amount savings for real customers who have switched from other CRM products to Microsoft Dynamics CRM 2011. While the article mentions how successful Microsoft has been with the product, that’s of little consequence to customers–what they really want to know is why should [...]
continue reading...15 Features to Love About Dynamics CRM 2011 – Part II
Part II of my 5-part series is a bit late, I apologize….just so much to get to! But here they are, my next 3 features to love, love, love in Dynamics CRM 2011. In a nod to those of you out there pitching this to your boss, not only will you love these features, but they [...]
continue reading...15 Things to Love about Dynamics CRM 2011 – Part I
I’m starting a 5-part series on the best features about CRM 2011. Each post will cover 3 new things that I didn’t know I couldn’t live without! I’ll be honest, Dynamics CRM was tough to use at times. It felt like you had to go through so many clicks to get where you needed. Modifying [...]
continue reading...Top 3 Features Marketers Will Love in CRM 2011
Like many other Dynamics CRM users, I was pretty happy with the program, but I had a short wish list of items that just would have made my life easier. I am happy to report that Microsoft was indeed listening….Here are the three little tweaks that make my top ease-of-use list. A key feature was missing [...]
continue reading...CRM More Than a Tool for the Sales Force
CRM has evolved since the early days of corporate adoption. Innovative organizations recognize that CRM provides the environment to support overall corporate strategies. The key to a successful implementation is to obtain involvement from the executive level. CRM is a business tool which combined with technology can greatly improve an organizations ability to improve customer [...]
continue reading...Why Associations Need Microsoft Dynamics CRM to Manage Their Members
Most associations do not have “customers”, so do they need Customer Relationship Management? Crestwood Associates and Microsoft Dynamics CRM believe they do. Microsoft had an accelerator (add-on to Microsoft Dynamics CRM) built to specifically help associations; it’s called Event Management. Because of Chicago’s central location and access to airports and highways, many associations are headquartered in [...]
continue reading...News You Can Use From Microsoft Dynamics EXTREME CRM 2010
Welcome to some thoughts from my attendance at EXTREME CRM 2010! The buzz here is amazingly positive, and I am completely overstimulated. Here’s the good news: I’ve got tons to share and will be writing more as soon as my plane lands. For now, here are some highlights. As you may know, Dynamics CRM 2011 will [...]
continue reading...Microsoft Dynamics CRM: Sell Your Product Out Of The Box
While we know Microsoft Dynamics CRM/xRM offers incredible flexibility to enable it to be modified to fit basically any application or industry. Here is a question: What industry could be seen as the best fit for Dynamics CRM right out of the box? Based on the functionality included within the system, Dynamics CRM could be [...]
continue reading...Expanding B2B E-mail Marketing with Microsoft Dynamics CRM
How many tools do you use to automate your e-mail marketing, create custom landing pages, generate leads, provide web analytics, and analyze leads? Now does it integrate to Microsoft Dynamics CRM? SalesFUSION 360 has a toolkit of products that makes all of these tasks easy and for a reasonable monthly fee. The Quick Start program gets you off [...]
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