A recent Analyst Insight December 2012 report from the Aberdeen Group entitled “CRM in Customer Service: Insights into Action” highlights the role of CRM in empowering global companies to achieve their customer service goals. Aberdeen notes that firms need to be more focused than ever before on anticipating and addressing the needs of their premier [...]
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Gartner recently revealed that CRM has emerged as the number one priority for application software spending in 2013 and 2014. Besides CRM, ERP and office productivity tools rounded out the top three. The fact that CRM has vaulted past ERP and is projected to drive IT enterprise investments in upcoming years makes sense for many [...]
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According to The Microsoft Dynamics CRM Blog, Microsoft Dynamics CRM current release offers mobile Safari support. So now you can access CRM on your iPad with mobile Safari without having to install a separate app. (http://blogs.msdn.com/b/crm/archive/2013/03/01/crm-for-ipad.aspx) The iPad solution is currently available only for CRM Online users and only for companies that elect to join [...]
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The benefits of CRM software for financial service firms extend beyond sales and marketing support. These powerful solutions also help you manage your enterprise more effectively, offering flexible and versatile functionality which helps streamline business practices in addition to managing client and customer relationships. However, in order to maximize this versatility, CRM solutions for financial [...]
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Several years ago, the State of Illinois decided to release 2000 prison inmates. Within 24 hours a bunch of them proceeded to “rape and pillage” the city. The local government needed a scapegoat, a bunch of lawyers were brought in and where did they decide to place the blame? The computer systems! They were using an old IDMS database built in the 1980s. The verdict was that the decision makers simply did not have enough data on the inmates, so they chose the wrong ones to release.
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Is Mobile CRM more than just a convenience, can it really make a difference to the bottom line of your business? Eighty nine percent of executives say that mobile devices will be most important for their company’s success within the next three years. But those are just numbers, what about real companies like yours. What [...]
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Making sales isn’t about luck; it’s about finding prospects and knowing your customers. Use the data in your customer relationship management (CRM) software to create meaningful marketing data, target better prospects, and strengthen customer relationships. After all, lucky socks don’t find new customers or close sales, you do. How sales professionals go about finding new [...]
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The three most interesting things I saw at Microsoft’s Convergence Conference related to Microsoft Dynamics CRM were Bing Maps for Enterprise Integration, Netbreeze’s social CRM, and MarketingPilot. Netbreeze and MarketingPilot were both acquired by Microsoft. One of the things that we have been asked for frequently by prospective Microsoft Dynamics CRM clients is the ability [...]
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One of the strong points of Microsoft CRM is the ability to incorporate sales stages (processes) for your company. This provides sales teams a better and true evaluation of their pipeline. With everyone on the same page, companies can better gage where they currently are in the sales cycle and focus more on moving prospects [...]
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Mobile is the new buzzword. But will it really impact your bottom line? Will it increase sales value, shorten sales cycles, accelerate cash flow, help data collection, increase productivity and improve insight? This infographic proves it will. With current statistics from Aberdeen Group, Nucleus Research and ATT.com you will get the motivation you need to [...]
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