“The superior man is modest in his speech, but excels in his actions.” – Confucius Microsoft Dynamics CRM can help any sales organization improve results by better managing their sales funnel. I’m going to call the top of this sales funnel “Leads”. Every organization depends on a steady source of leads to generate sales for [...]
continue reading...
Collaboration. It’s the new way of working, the latest buzzword in software and the key to improved productivity and efficiency. With the right collaboration tools, your company can experience increased efficiency between team members, vendors and clients. These collaboration tools effectively break down walls, allowing team members to communicate, share documents, build relationships and stay [...]
continue reading...
When implementing a new CRM system, the same questions always seem to arise. First and foremost clients want to know: “What type of staffing resources do I need to manage my new system?” That question is almost always followed by: “What skills are necessary for an administrator to succeed?” Optimization for your company Obviously, [...]
continue reading...
"The value of an idea lies in the using of it." Thomas A. Edison I love this quote. Ideas abound, especially in this day and age with the speed of technology change, new communication mechanisms, etc. But there is one idea that warrants more consideration in the CRM (customer relationship management) strategy world – Activity [...]
continue reading...
Last time, we talked about schools turning to CRM software to manage recruitment, communication, and retention. Similarly, governmental agencies of all sizes are turning to CRM software to increase efficiency and productivity and to save tax dollars. For these users, CRM stands for Citizen Relationship Management. Microsoft Dynamics CRM is already in use at governmental [...]
continue reading...
Remember this old adage? If a customer has a good experience they’ll tell one person. If they have a bad experience, they’ll tell 10. Thanks to social media, that’s changed. Now if they have a bad experience, they may tweet it to hundreds, who could tweet it to thousands, who could tweet it to millions. [...]
continue reading...
Customer Relationship Management is a concept that has been around for over a decade. And the irony is it all boils down to common sense. It is all about building, nurturing and harnessing relationships. Take this simple concept. Say you lost touch with a good friend who you grew up with, and randomly ran into them [...]
continue reading...
If your company is like most, you strive to optimize the quality of your existing customer relationships while driving new business. However, like many organizations you may lack the capabilities and tools to do this productivily and efficiently. Wouldn’t it be great if you could increase your time with customers, shorten sales cycles, increase close rates, [...]
continue reading...
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it is a Swiss company whose products allow organizations to essentially listen in on what’s being said about them, their products, or their brand on social [...]
continue reading...
Microsoft Dynamics CRM Spotlight in Technology Evaluation Centers’ Buyer’s Guide on CRM Systems Ignify customer OSI Systems, Inc.’s use of Microsoft Dynamics CRM has been cited as an important customer relationship management (CRM) system success story in Technology Evaluation Centers (TEC) CRM Buyer’s Guide for Medium and Large Enterprises. “Microsoft Dynamics CRM is an essential [...]
continue reading...
