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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

I love this new digital marketing spend report by ExactTarget – because it validates what we’ve been experiencing in our recent marketing efforts. And more important, as a leading Microsoft Dynamics CRM provider, we know digital marketing is a really hot topic with our clients and prospects. Case in point - The TM Group is sponsoring Vision 2010, a free, educational Microsoft Dynamics conference taking place on March 23rd in Troy, Michigan. Only two weeks out and we have over 200 attendees signed up – our CRM track and digital marketing sessions are especially popular!

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Webcast: Manage Your Business Better With CRM/xRM

 

Hi…Joe CRM here…interested in learning more about xRM (Anything Relationship Management)?  Then you won’t want to miss our upcoming webinar on March 18 focused on Microsoft Dynamics xRM as a Microsoft development platform.  It’s gaining traction in almost every major industry, especially in healthcare.  While CRM is used by your sales, marketing, and customer service […]

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CRM has always been the domain of big business.  Until now… Managing customer relationships is key to current and future success.  Unfortunately, as a business grows or as more salespeople are hired, customer relationships can suffer.  After all, while you have more customers, you don’t have the detailed knowledge or understanding of each one like you […]

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This article will explore some of the basics of getting started and understanding the Sales features with Dynamics CRM. 1.  Understanding customers means understanding the difference between leads, opportunities, accounts, and contacts Leads are potential customers. Opportunities are a potential deal with a lead or existing customer. Accounts represent companies that your organization does business with. Contacts […]

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Traditionally the ‘C’ in ‘CRM’ stands for Customer. But CRM applications, and in particular Microsoft Dynamics CRM, have evolved in to much more than applications that just manage customers. That’s why the term ‘xRM’ or ‘Anything Relationship Management’ is a better description of what Microsoft Dynamics CRM does.

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Why Microsoft Dynamics CRM beats Salesforce.com for Outlook to CRM integration – Reason # 5, Different Interfaces for Different Situations In the first installment we discussed why it is so important for your CRM system to not only be integrated with Outlook but to be WELL integrated with Outlook.  We also learned that I use […]

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How To Have Fun Using Microsoft Dynamics CRM

 

Dynamics CRM is fun.  That’s Right F U N! -  Selling it, using it, customizing it, and exploring all the possibilities!  What is fun about selling Dynamics CRM?   That answer is simple:  watching future users who have come into a demo with a preconceived notion of what a CRM has available from their days with […]

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This blog includes multiple great posts on the differences between Microsoft Dynamics CRM and competitors in the market place, such as Salesforce.com, Oracle On-Demand, etc.  At the end of the day, one of the biggest advantages of Microsoft Dynamics CRM is the Microsoft platform that the solution is developed on.  This allows organizations to take […]

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We all need to invest in different ways of identifying our best customers and making sure we are keeping up with their needs.   Microsoft Dynamics CRM is able to provide you with the tools to do just that. Ask yourself these questions: What has changed for your customers?  Find out which customers have requirements that are […]

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In the first installment we discussed why it is so important for your CRM system not only to be integrated with Outlook but to be WELL integrated with Outlook.  We also learned that I use both the Dynamics CRM client and the Salesforce.com client on a daily basis which puts me in a fairly unique position […]

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