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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

You’ve heard the stories.  An irate or unsatisfied customer tweets about their experience with a company or product.  The story is re-tweeted and more join in while the target company is oblivious to the conversation.  By the time they react, it usually sounds lame and insincere. Microsoft Dynamics CRM can serve as your early warning […]

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Microsoft has recently announced that they expect the next release of Dynamics CRM (code named CRM 5) to be available sometime in the second half of 2010.  I expect Microsoft will provide much more detail on this exciting new version of Dynamics CRM next week at Convergence, its annual Dynamics customer conference in Atlanta, but […]

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Ignify is a specialist in implementing Microsoft Dynamics CRM for contact centers and I am excited to see that Microsoft is releasing the customer care accelerator for Dynamics CRM in 2 weeks. The Customer Care Accelerator (CCA) rolls in the Customer care framework which allows you to integrate various applications into one single unified framework […]

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Let’s face it; this social media fad isn’t going out of style any time soon and has actually increased in usage during the past 12 months. According to the Top Eight Customer Management Trends for 2010, three in four adults use social media to connect with each other compared to only 56% in 2007. It […]

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In the first installment we discussed why it is so important for your CRM system not only to be integrated with Outlook but to be WELL integrated with Outlook.  We also learned that I use both the Microsoft Dynamics CRM client and the Salesforce.com client on a daily basis which puts me in a fairly unique […]

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How To import Customer IDs From GP Into CRM Via Scribe

 

I have found a great way to get the GP Customer ID to CRM via Scribe. Recently I had a client that needed to import the GP Customer ID into CRM. The customer ID would then be placed in a custom field in the CRM Account entity form called Account Number. Using the Scribe Workbench, […]

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Here’s a question sent to the Concentrix email inbox recently: “Is the CRM functionality in Microsoft Dynamics NAV the same as in Microsoft Dynamics CRM?” The answer is......

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Evaluation based on completeness of vision and ability to execute. Microsoft Corp. announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer: CRM business applications for customer service interactions. I […]

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Ever doubt your emails that you are sending in Dynamics CRM?  Well, Management Technology Consulting – a Microsoft CRM ISV partner – has created a low-cost, high quality Spell Checker for Microsoft Dynamics CRM 4.0.  For a small fee per user, you can assure your sales and marketing professionals are portraying a professional image by […]

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Customer Relationship Management (CRM) has typically been viewed as a technology and not as a tool for greater opportunity.  As such, much of the focus of business is on the evaluation, acquisition, implementation, cost, and management of a CRM system - instead of how to use CRM as a key tool for the mining of […]

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