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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

In the recent article, “Improving Customer Experiences - Is It Still Important or is Price the Only Thing That Matters?”  author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular beliefs that in a recession price is the only motivating factor and that customers will accept a bad […]

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What?  Since we’re entering the time of year when the white stuff starts to pile up, it seems appropriate to look at some of the cold realities of CRM. No two are alike (storms and flakes).  At the macro level (storm) each company uses CRM for unique purposes.  In fact, Dynamics CRM as a platform […]

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After a careful and thorough research for new business management software, an innovative convention bureau selects Microsoft Dynamics CRM from the TM Group because, “Microsoft Dynamics CRM fit all of our criteria.”

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When you lay off or fire an employee, how do you handle the process?  How do you follow up with their customers?  Who will handle their service calls?  Will every customer’s needs be met or some neglected?  How do you avoid losing data if the employee maintains his customer records in his personal laptop?  Do you want to […]

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In conjunction with their new pricing structure, Microsoft is currently offering 6 months of free subscriptions of Microsoft Dynamics CRM Online to any current Oracle CRM On Demand or Salesforce.com customer.  We’ve already talked about why this is a great deal for Salesforce.com users in our post “Hosted CRM Comparison – Microsoft Dynamics CRM Online […]

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Discover how Microsoft XRM, the evolution of Microsoft Dynamics™ CRM, can help organizations manage nearly all business-critical applications by watching this video available on the InterDyn BMI site.

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I find that many people I converse with about Microsoft Dynamics CRM are not using Microsoft's free Accelerators, or in some cases, never even knew they existed.  I wanted to take a few moments to shed some light on the subject and discuss a few of the free add-ons from Microsoft. CRM Accelerators are a […]

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With the social networking evolution upon us, as a business owner you may be asking – How do I get involved?  What benefits will it provide?  What is the real value and ROI?  The one known truth is that social networking can affect your brand awareness in either a positive or negative way and if […]

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I have used Salesforce and Microsoft Dynamics CRM for several years.  Which one do I prefer?  I prefer Microsoft Dynamics CRM…why you may ask.   I use Microsoft Outlook and Microsoft Internet Explorer every day so I am familiar with Microsoft CRM's user friendly interface.  I can attest to the following statistic:  70% of business users […]

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