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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

There’s an exciting new development happening with Microsoft Dynamics CRM and the CRM functionality in Microsoft Dynamics NAV. Recently, Microsoft confirmed that it will be providing built-in integration with Microsoft Dynamics CRM in the next release of Microsoft Dynamics NAV.

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Dynamics CRM is a software tool that allows companies to implement their own specific Customer Relationship strategy as opposed to a strategy dictated by the software itself.  Similarly, the system provides extreme flexibility to users, allowing them to accomplish tasks many different ways.  This flexibility is desireable in a modern software package but it can […]

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Our state department of education has an innovative program which involves sending hands-on math and science training kits to schools.  These math and science kits are refurbished and distributed from 12 warehouses across the state.  Along with tracking the individual materials inside the kits, as well as the locations of the kits, they were required […]

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Getting the most out of your customer data and business information Customer relationships matter.  Period.  In an era of fast business transactions, immediate need gratification, and tight budgets, the relationship you have with your customer brings revenue and profitability to your business. Today, however, many businesses don’t proactively behave as if customer relationships matter.  In […]

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Listen To This Blog Post – Audio MP3   With the advent of Microsoft Dynamics CRM 2011 right around the corner, the choice between Salesforce.com and Microsoft Dynamics CRM just got a lot easier.  If you are a business that utilizes Microsoft Office applications, including Microsoft Outlook, choosing Microsoft Dynamics CRM 2011 over Salesforce.com makes […]

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Do your customers know more about their relationship with your company than your employees do?  80% of business leaders believe they do a good job in building customer relationships, while only 8% of their customers agree, according to research from The Whetstone Edge.  If your organization uses more than one system to record and manage […]

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Integrating project management capabilities into your Microsoft Dynamics CRM implementation seems like a logical step for any professional services based business.  However this oftentimes takes a back seat to tracking sales and marketing activities in lieu of managing the customer relationship after the sale.  For professional services firms the natural evolution from marketing, to sales […]

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Announced at Convergence 2010 in Atlanta, GA last month, Microsoft has a fantastic Microsoft CRM Online offer for eligible GP customers.  For companies who are already running Microsoft Dynamics GP and want to extend the reach of their solution by deploying it with Microsoft CRM Online, they can now do so for only $19 per […]

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One term that has taken over CRM Software News is “Cloud Computing” and I would like to take this chance to delve a bit deeper into this topic, defining its categories and weighing some pros and cons. (Definitions provided by www.searchcloudcomputing.com) Cloud computing is a general term for anything that involves delivering hosted services over […]

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In recent years, Microsoft has released “accelerators” to help enhance the already rich feature set of Dynamics CRM.  These accelerators increase the ability to configure and extend CRM to broaden marketing, sales, and service capabilities.  The most recent accelerator (due April 30, 2010) targets CRM business applications for customer service interactions.   The Customer Care accelerator […]

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