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A panel of Microsoft Dynamics CRM/Dynamics 365 experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

 

In the last few months, I have conducted several Sales related training sessions where the number one topic is Activities vs. Notes in Dynamics CRM. Many of my recent implementation projects have been for clients who have no CRM system today and have been using tools like Excel to track their touch points with their […]

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There is increased pressure on government organizations at all levels to provide citizens with easy access to products and services. However, they need to stay mindful of budget and resource constraints. A whitepaper by Microsoft, Deliver Extraordinary Public Service with a Trustworthy Cloud , introduces Microsoft Dynamics CRM Online Government as a solution well-equipped for […]

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CRM implementation offers a rewarding step toward improving your business for both your customers and your employees. But a CRM implementation not driven by goals and proper planning can turn into an uphill battle to measure your ROI, as well as achieve the most benefits. Reaching your CRM goals is simply a matter of certain principles and […]

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When subscribing to MSCRM Online, storage should be at the top of your list of considerations. MSCRM Online does not come with a large amount of storage to begin with. Storage does increase as you add Professional licenses but it will max out at 50GB unless you pay for more. So how do you handle storage requirements […]

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Microsoft launched new datacenters in South America, Australia, Japan, India, and Canada.  With the introduction of these new datacenters, you now have the opportunity to move your existing CRM Online organization (or Office 365) from your current datacenter to one closer to your geographic location. The new local Microsoft Cloud enables data residency for commercial […]

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If you happened to miss it, please allow Avastone Technologies to highlight some of the coolest features we’ve identified in the Spring release of Microsoft Dynamics CRM 2016. 1. CRM App for Outlook We are all familiar with the tight/native integration of Microsoft Dynamics CRM with Microsoft Outlook.  Now with Microsoft Dynamics CRM 2016 you […]

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When a business has multiple locations with unique services at each one, matching customers with the best options can get complicated fast. The challenge A regional hotel group with three popular facilities was using separate systems to manage each location. If one hotel didn’t have availability or a large enough room, they asked the customer […]

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This past week, Microsoft surprised us all with big news of their latest acquisition - business to business, social media mogul, LinkedIn. Microsoft acquired LinkedIn for $26.2 billion on Monday June 13 and has high hopes of enhancing their user face. Over the past year, Microsoft has been working hard to revamp their Dynamics CRM line […]

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One of the toughest challenges facing many organizations and businesses considering Customer Relationship Management (CRM) software is knowing how much to budget for a system. It can be difficult to gauge because of the variables involved.  License costs, maintenance fees, installation costs, and service costs all play a role in the total budget number. Happily, […]

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Did you know that the experts who can provide the best start to your CRM software evaluation are right within your own organization? Before you engage an outside vendor why not take the time to interview your own team using the questions below. This will give you a clear picture of what you have now, […]

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