It doesn’t seem possible to me that summer is officially over; after all in New England we’re lucky if we get 9 weeks of summer weather before we start thinking about Red Sox playoff hopes, fall foliage and the inevitable 16 weeks of winter!! But now that summer is in the rear view mirror I [...]
continue reading...Archive for the ‘xRm’ Category
Using Microsoft Dynamics CRM for Project Management
One of the best features of Microsoft Dynamics CRM 2011 is its ability to fulfill functions that were not designed out of the box, a concept known in the CRM community as “xRM”. One such potential function is project management. Maintaining some project-level information in CRM can be incredibly valuable, especially if you are already [...]
continue reading...When One More Spreadsheet is One Too Many: Connecting Fragmented Departments with Microsoft Dynamics CRM
We recently completed a Microsoft Dynamics® CRM 2011 XRM project with a supplemental educational services (SES) provider who helps students do better in school through online tutoring. They currently serve over 9,000 students and are approved in 33 states. In order to get approved in each district and extend their reach helping students, they need [...]
continue reading...Business Intelligence for CRM, xRM and More
No longer do you need to spend 6 digits for a Business Intelligence solution that can report, analyze, and graphically represent your CRM data live and from a data warehouse. For many businesses there are more than one business system and related databases that require consolidated reporting, analysis, and graphical representation. No longer do you [...]
continue reading...14 Benefits of Microsoft Dynamics CRM – Straight ‘Out of the Box’
Compared with most other CRM products, Microsoft Dynamics CRM is a powerful and highly flexible CRM solution. Qualified Microsoft Dynamics CRM Business Partners are able to configure the product to meet a wide variety of different industry and business processes, no matter how complex these processes or requirements may be. With all this functionality, flexibility, [...]
continue reading...What Microsoft CRM’s Position in Magic Quadrant Means for Project Managers
Last month Microsoft Corp. announced that Microsoft Dynamics CRM has been placed in the Leaders quadrant of the Gartner Inc. 2011 Magic Quadrant for CRM Customer Service Contact Centers. By looking at and assessing CRM software, the Magic Quadrant is a research report that places the software into certain categories according to how well suited [...]
continue reading...5 Ways Microsoft Dynamics CRM and ERP Integration is Helping Project Managers
One of the brilliant things about the Microsoft Dynamics suite is the ability of each individual product to integrate with the others and pass critical data between the two without the need for duplication. In particular, integration between Microsoft Dynamics CRM and the ERP products in the suite has really helped to change the way [...]
continue reading...Microsoft Dynamics CRM – Beyond Managing Customer Relationships
Customer Relationship Management, or “CRM”, started out primarily as an organized way to manage your contacts. It was a concept long before a toolset, that later evolved into robust applications to help manage customer relationships and provide support for the Sales, Marketing, and Customer Service functions. Microsoft Dynamics CRM is a sophisticated and powerful tool [...]
continue reading...Microsoft Dynamics CRM Brings You the Cloud for Less
The much anticipated Microsoft Dynamics CRM 2011 is here and available to power your cloud. And, for a limited time, Microsoft is offering special pricing to bring you the cloud for less – get $200 for each Microsoft Dynamics CRM Online User Subscription licenses you acquire through May 28, 2011. This is a great deal for [...]
continue reading...With Microsoft Dynamics CRM, Seeing is Believing!
Sometimes the hardest part of getting a CRM project off the ground is simply convincing executives and users what CRM can do. Products like Microsoft Dynamics CRM are designed to be a platform and tailored to fit the unique needs of an organization. That means it is sometimes difficult for people to conceptualize exactly how CRM [...]
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