CRM Software Logo

Microsoft CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process

 
 

Archive for the ‘Workflow Tips and Tricks’ Category

When is it Time to Add CRM to Business Intelligence Software?

Companies are using business intelligence (BI) software to manage financials, accounting, project management, supply chain, and other important elements of running a business. But what about another very important part of your business: your customers? And when is the right time to add customer relationship management (CRM) to your business software? Here are just a [...]

continue reading...

Get Ahead of the Curve in 2012: 5 Tips for a Successful CRM Implementation

As businesses delve head first into exciting and ambitious goals of another New Year, it’s crucial to start off on the right foot. Enhancing customer relationship management, sales, and marketing plays a key role to ensure your company has a great 2012. We here at The TM Group have five tips to help you optimize [...]

continue reading...

The Challenge of Open Rates in b2b Email Marketing

I recently got into a spirited discussion in LinkedIn about email open rates and what users of various email marketing tools and marketing automation platforms should expect when they engage in b2b email marketing programs.  The net result of the discussion was that “it depends”.  Seeing this as a nice blog topic, I wanted to [...]

continue reading...

How to Minimize Little Irritants During Your CRM Implementation – the CRM Starter for Microsoft Dynamics CRM Makes a BIG Difference

The key to finding a good software vendor starts with evaluating their expertise. When it comes to your CRM software implementation, your consulting partner’s experience can make a BIG difference in the success of your business. At The TM Group, we take pride in both our business acumen and our technical expertise, and have taken [...]

continue reading...

The Flow of Case Management in Microsoft Dynamics CRM

As 2011 comes to a close and the New Year begins, many businesses think about their success or lack thereof and sharpen their focus to set goals for the coming year. Success for any business is usually defined by the success of their product or service in the marketplace and the relationships the business is [...]

continue reading...

Top 5 Sales Strategies for 2012. Accelerate Your Momentum with Microsoft Dynamics CRM 2011

We’ve all heard the business adage “You can’t manage what you don’t measure.” This especially rings true in a sales organization. AbleBridge has worked with many small to very large sales organizations over the years and the difference between mediocre and exceptional has nothing to do with size. World-class organizations have sales leaders that are [...]

continue reading...

Social Collaboration Tool Adoption for Your Business

The Facebook and Twitter generation is demanding more social collaboration for business technology solutions. This just goes to prove that the days are over for archaic CRM solutions, and the days are here for Social CRM. Employees and customers want more social collaboration in the workplace and online. Social CRM makes that possible, but where [...]

continue reading...

Creating Microsoft CRM 2011 Activity Feed Auto Posts with Workflow

I love the new activity feed functionality in Microsoft Dynamics CRM 2011 Update Rollup 5.  With a little bit of configuration, you can very easily create auto-posts for relevant system events or changes to records. Activity Feeds give users a way to follow records that are important to them, and by doing this, they see [...]

continue reading...

How “De-Coding” Your CRM Software Can Result in Costly Manipulation

We’re much more tech-savvy than we were 20 years ago, but users also demand a more user-friendly and intuitive interface. Otherwise, you can forget about user adoption throughout your organization. If your CRM Software is hard to use and not helpful in the first place, then the investment you made on the software is at [...]

continue reading...
 

 
 

Switch to our mobile site