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Archive for the ‘CRM Online’ Category

Tweets are Not Just for the Birds: Adding Social Media to CRM Software

Many businesses are investigating the use of social media to build communication with customers and improve sales with prospects.  These businesses are learning quickly that tweets aren’t just for the birds; they’re improving customer retention rates and customer satisfaction scores. Adding social media to your CRM software can have its advantages for small to large [...]

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Customer Relationship Management and the BYOD Revolution

Are you bringing your iPad or favorite Android gadget to work? You are not alone. According to most analysts, bring-your-own-device or BYOD is happening right now.  Enterprise workers are quite dependent on their personal smartphones and tablet computers, constantly finding new applications for them in a business setting. With this surge in enterprise mobile computing, [...]

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Arm your Sales Force to the Teeth with Microsoft Dynamics CRM

Does your sales department have the tools they need to excel at their jobs?  Your key sales people need to have instant access to contact information, organized calendars, and the ability to provide answers to potential customers on the spot.  Can they do that with the software they are using now? If your answer is [...]

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How to Capture the Advantages of Cloud Computing While Avoiding the Risks

You’ve heard them before, the advantages of cloud computing are plentiful, but you also need to be wary of the potential risks. One way to do this is to ask the right questions: Should you be looking at Software as a Service (SaaS), Infrastructure as a Service (IaaS) or Platform as a Service (PaaS)? The hardest [...]

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xRM: Extending the Scope of Microsoft Dynamics CRM

Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition. According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers. With that, let’s now take a look [...]

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Cloud Infographic – Pass it along!

It’s called “A CFO’s Guide to ERP in the Cloud” but the information visually displayed in this awesome graphic is relevant to many other constituencies: marketers, executives and IT professionals at many levels.  Take a look at the definitions of various cloud-related terms for starters.  Then consider how the cost/benefit analysis, deployment options and data [...]

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Cloud CRM for Less: Microsoft Dynamics CRM Online Cash Back Offer Now Available in the UK

Microsoft launched Microsoft Dynamics CRM Online in the UK back in January 2011. Since its launch, a lot of smaller organizations have found the convenience and benefits of using Microsoft Dynamics CRM in the cloud a major incentive to deploy the product. Microsoft Dynamics CRM Online is also a popular solution with larger organisations. However, [...]

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Capture Internet Leads Effectively With Microsoft CRM

One of the biggest challenges growing businesses face is finding an effective way to capture leads from their website. With widely available and sophisticated tools available to capture leads online, even the smallest businesses now have the ability to utilize the internet to generate new business. The challenge now is to make sure leads are quickly distributed [...]

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The End User CRM Perspective

Not only do I sell Microsoft Dynamics CRM 2011, I am also an end user. As a salesperson, I find that CRM enables me to optimize my sales efforts with ease. With a few clicks, I can view my contacts, my accounts, my pipeline, my results. On a day-to-day basis, I can view my scheduled [...]

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CRM Anywhere Takes Mobility to the Next Level

Many businesses provide cell phones to their employees and some even offer tablets.  Whether or not you do, it’s likely your employees have and use these devices themselves.  In this fast-paced, technology-focused world, our devices are not only providing greater conveniences, they are making us work more efficiently.  Striving to make their software more convenient [...]

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