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International panel of Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process.

 
 

Archive for the ‘CRM Online’ Category

Microsoft Dynamics CRM Upgrade, or Re-Implementation?

We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup over to Dynamics CRM 2011 online (complete with new reporting servers, new Active Directory (Office 365), etc.) They decided upon a re-implementation, based on what's [...]

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Get RMA Functionality within Microsoft Dynamics CRM

We’ve extended the use of Microsoft CRM to include Return Material Authorization (RMA) capabilities! Manufacturing and distribution companies can utilize this new solution to support RMA tracking, process automation, and reporting. Enable your team to effectively manage RMAs to: Leverage product tracking for authorized returns such as replacement, repair or simply un-wanted products Track multiple [...]

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Meet Microsoft Dynamics CRM Anywhere, Anytime

Microsoft Dynamics CRM (http://www.socius1.com/solutions/crm/microsoft-dynamics-crm/) is all about keeping you in touch with your data where you need it, when you need it.  That’s why it is available anytime, anywhere in a number of ways. Although, Dynamics CRM can be deployed through Microsoft Outlook for direct interoperability between the solutions that maintain and manage all of [...]

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Cloud CRM Price Comparison Guide

Here is a quick pricing guide that outlines the different costs of the more popular On Demand CRM packages we run into a somewhat regular basis.    Product Basic Pricing Maximizer CRM Live $39/user/month, 5 user minimum Microsoft Dynamics CRM Online $44/user/month Netsuite CRM + $129/user/month Oracle CRM On Demand $95/user/month Standard SageCRM.com $39/user/month Salesforce.com [...]

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It’s a Brave New World – The Art of Collaboration

Collaboration. It’s the new way of working, the latest buzzword in software and the key to improved productivity and efficiency. With the right collaboration tools, your company can experience increased efficiency between team members, vendors and clients. These collaboration tools effectively break down walls, allowing team members to communicate, share documents, build relationships and stay [...]

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2 Keys to Optimizing CRM for Your Organization

When implementing a new CRM system, the same questions always seem to arise. First and foremost clients want to know: “What type of staffing resources do I need to manage my new system?”  That question is almost always followed by: “What skills are necessary for an administrator to succeed?”   Optimization for your company Obviously, [...]

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The ABCs of CRM: What You Should Know About Activity Based Costing

"The value of an idea lies in the using of it." Thomas A. Edison I love this quote.  Ideas abound, especially in this day and age with the speed of technology change, new communication mechanisms, etc.  But there is one idea that warrants more consideration in the CRM (customer relationship management) strategy world – Activity [...]

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Microsoft Dynamics CRM Online Supports iPad!

According to The Microsoft Dynamics CRM Blog, Microsoft Dynamics CRM current release offers mobile Safari support. So now you can access CRM on your iPad with mobile Safari without having to install a separate app. (http://blogs.msdn.com/b/crm/archive/2013/03/01/crm-for-ipad.aspx)  The iPad solution is currently available only for CRM Online users and only for companies that elect to join [...]

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Microsoft Dynamics CRM Top Three Discoveries from Convergence

The three most interesting things I saw at Microsoft’s Convergence Conference related to Microsoft Dynamics CRM were Bing Maps for Enterprise Integration, Netbreeze’s social CRM, and MarketingPilot. Netbreeze and MarketingPilot were both acquired by Microsoft.  One of the things that we have been asked for frequently by prospective Microsoft Dynamics CRM clients is the ability [...]

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Infographic: 6 Strategic Advantages of Mobile CRM

Mobile is the new buzzword. But will it really impact your bottom line? Will it increase sales value, shorten sales cycles, accelerate cash flow, help data collection, increase productivity and improve insight? This infographic proves it will. With current statistics from Aberdeen Group, Nucleus Research and ATT.com you will get the motivation you need to [...]

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