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International panel of Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process.

 
 

Archive for the ‘Hosted CRM’ Category

The ABCs of CRM: What You Should Know About Activity Based Costing

“The value of an idea lies in the using of it.” Thomas A. Edison I love this quote.  Ideas abound, especially in this day and age with the speed of technology change, new communication mechanisms, etc.  But there is one idea that warrants more consideration in the CRM (customer relationship management) strategy world – Activity [...]

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Product of the Month…CRM Data Grid Control by AbleBridge

At P2 Automation, we’re all about productivity, and we’re always on the lookout for tools that will provide greater capacity and improved efficiency.  If you’re a Microsoft CRM user, you’ll definitely appreciate our latest find…the Data Grid Control from AbleBridge.  The Data Grid Control is a flexible Microsoft CRM enhancement that will turn any CRM [...]

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Microsoft Dynamics CRM and Data Security in a Virtual World

Data security is an important element of CRM deployments that is often overlooked. However, it is important to discuss this as it offers numerous benefits to the client such as accelerated user adoption and improved business process design. Stay focused as you develop your CRM implementation plan since it is easy to get confused when [...]

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Extending Microsoft Dynamics CRM’s Customer Service Module for Manufacturing

Microsoft CRM delivers a robust out-of-the-box Customer Service solution which includes standard features like case management, field service scheduling, and a knowledge management module. For many companies, this built-in solution offers more customer service capabilities then they’ll ever need, but oftentimes manufacturing enterprises require a more extensive customer service solution. We’ve worked with a large [...]

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3 Reasons Microsoft Dynamics® CRM Beats Oracle CRM

Now that more organizations understand how business agility will be critical to their success, many are looking for a good CRM system to improve sales, customer service, marketing, and other customer-related data. If you’re currently evaluating a CRM solution for your business, we’d like to help by pointing out a few differences between Oracle CRM [...]

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Successful Cloud CRM Deployments Start with Predictable Implementation Plans

According to a Nucleus Research study, 52% of organizations that have implemented a cloud CRM solution in the last 6 months are looking to switch to a different solution.  Is this because the cloud CRM system itself failed to deliver on what was promised?  Probably not. It is more likely that these organizations had a [...]

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Be Nimble and Be Quick: Microsoft Dynamic CRM Implementations

As an organization that performs a high volume of CRM implementations, we understand there are many different ways to roll these systems out.  Whether it is design, development, or go-live ( or anywhere in-between), the best approach for your own implementation is understanding how those phases are different.  Design During the design phase, project team [...]

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Is a New CRM Deployment a Good Investment?

Whether you have been using a CRM solution for years and are looking for something with expanded functionality or you are considering CRM for the first time, you have to determine if the project cost is going to get you a sufficient return.  According to a recent study by Nucleus Research, a new CRM project [...]

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Everything You Need to Know About Microsoft Dynamics CRM Online

Microsoft’s commitment to the cloud is clear and the Microsoft Dynamics CRM Online service is a testament to Microsoft’s vision of where business applications should live – in Microsoft’s cloud. The service is hosted in highly secure, Microsoft-owned and managed data centers and provides a 99.9 percent uptime service level agreement (SLA).  The decision to [...]

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Is Dynamics CRM Too Big for My Business?

No matter what you do or how long you’ve been doing it, every business has customer or contact data that you need to manage to maintain relationships and win sales.  That means that any business, regardless of size, can benefit from a customer relationship management (CRM) software solution. One of the great things about Microsoft [...]

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