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Archive for the ‘Dynamics CRM for Vertical Industries’ Category

Creating a Market Monitor Dashboard in Microsoft Dynamics CRM 2011 in 3 Easy Steps

Thanks to the ease of adding web pages and scripts to forms and dashboards in Microsoft Dynamics CRM 2011, I was recently able to quickly create a Market Monitor Dashboard. The goal was to be able to surface relevant data inside the tool I use all day (CRM), without having to flip to other systems. [...]

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Become More Customer-Loyalty Focused With Microsoft CRM

Due to mounting competition and increasing client acquisition costs, extending customer loyalty is extremely important in today’s business environment. Compared to trying to penetrate new markets and find brand new customers, it is much easier to cross-sell, upsell, and retain existing highly satisfied clients. Companies committed to earning and maintaining customer loyalty will definitely experience [...]

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Customer Relationship Management and the BYOD Revolution

Are you bringing your iPad or favorite Android gadget to work? You are not alone. According to most analysts, bring-your-own-device or BYOD is happening right now.  Enterprise workers are quite dependent on their personal smartphones and tablet computers, constantly finding new applications for them in a business setting. With this surge in enterprise mobile computing, [...]

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CRM for the construction industry: a real world example of project management and Microsoft Dynamics CRM working together in Alaska

In my last post, I talked about how the Microsoft Dynamics CRM platform provides a foundation for building a software solution that is right for your business. Today I want to elaborate a little on that and provide you with a real life example of how the flexibility of Microsoft Dynamics CRM has helped the [...]

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Upcoming Webinar: How Wealth Management Firms Use Microsoft CRM to Grow their Advisory Business

Bloomberg BusinessWeek reports that 2011 was the fifth year in a row in which investors withdrew more money from U.S. equity funds than they deposited. In fact, withdrawals for last year totaled $135 billion, which was second only to 2008. Despite U.S. stocks having increased 99 percent over the past three years as of its [...]

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xRM: Extending the Scope of Microsoft Dynamics CRM

Before delving into the details of xRM and how to put it to work for your organization, it’s important for establish a common definition. According to Wikipedia, xRM is a strategy that takes CRM one step further, focusing on managing all relationships – not just those with customers. With that, let’s now take a look [...]

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Private Equity Shops Rely on CRM 2011 to Improve Operational Efficiencies and Overcome Rising Scrutiny

The private equity industry now has over $1 trillion in total assets under management according to the New York Times. Despite its vast size and influence, the industry is being forced to adjust to an extremely challenging environment, even excluding any mention of it in the context of a presidential election. Unlike prior years, today’s [...]

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Keeping Up with Personal Relationships to Win Deals with Customer Effective: Private Equity for Microsoft Dynamics CRM

Sourcing deals is the key to success in Private Equity. And apparently, personal relationships are the key to sourcing deals. A recent LexisNexis survey reveled that 78% of PE professionals surveyed said they used personal relationships to source deals ‘a number of times’, ‘frequently’, or ‘very often’. The report goes on to say: With competition [...]

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Microsoft Dynamics CRM Provides Maximum Sales Visibility for High-Tech Manufacturers

In a fast-paced competitive market, companies that can achieve widespread market penetration with their product can gain a significant advantage over the competition. To achieve that widespread penetration with its inkjet printers, Roland DGA relies on an expansive network of 300 + dealers serving the United States, Canada, Mexico, the Caribbean, Central America and South America. [...]

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Segment and Convert Investor Prospects into Limited Partners with Microsoft Dynamics CRM

Ernst & Young recently reported that halfway through 2011, private equity activity decelerated due to the European debt crisis, the U.S. deficit reduction gridlock, and increasing worry about the slow global economic recovery. Overall for the year, the total number of deals came in at 914, which was a decline of just 1%. Additionally, Ernst [...]

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