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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Dynamics CRM for Social Networking

7 Trends in How Client Expectations are Changing for their CRM Solution

Defining desired business outcomes,  focusing on the relationship, and understanding the value in business optimization. Over the last several months I have been involved in assisting several of our CRM customers with planning and implementing upgrades to improve their relationships with their customers or clients. The organizations range from traditional industrial/supply chain companies and professional […]

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The Role of the Modern CRM Platform – Loyalty and the Customer Experience

There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed. “The bulk of B2B purchasing decisions take place before a customer contacts a supplier.” Today’s customers are much more […]

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What Is a 360-degree View of Your Customer, Why You Need It, and Why Microsoft Dynamics CRM Is the Best Way to Get It

There’s an old expression that knowledge is power. In business, knowledge is much more than that. Properly harnessed and managed, knowledge makes money, saves time, strengthens relationships, and grows your business. And there is no better tool on the market to help you reap the benefits of knowledge than Microsoft Dynamics CRM. Having readily available […]

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Optimize Your Sales Team, Boost Sales, And Improve Customer Satisfaction

You have assembled a top-notch team of sales professionals and each one brings to the table unique skills and specialties.  Leverage your team and their contacts by providing a powerful tool that can support their efforts to open new doors to prospects and turn leads into sales. The most successful sales professionals have developed a […]

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How to Use Dynamics CRM To Make Sure Your Online Efforts Pay Off

Your loyal customers are online and so are many potential prospects.  Social networking sites are a popular forum for customers to research your company and products or services, as well as share information with peers.  Having an online presences is a start, however, if you aren’t fully connected with these online sites you could be […]

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