Lately, I have been seeing more and more of SugarCRM in the marketplace. It makes sense. After all, when money is tight, many organizations look for the lowest upfront cost instead of the product with the greatest long-term ROI. It’s true that SugarCRM Professional and Enterprise have one of the lowest per user licenses costs [...]
continue reading...Archive for the ‘Dynamics CRM for Customer Service’ Category
Top 10 Reasons SMBs Need Customer Relationship Management
CRM has always been the domain of big business. Until now…
Managing customer relationships is key to current and future success. Unfortunately, as a business grows or as more salespeople are hired, customer relationships can suffer. After all, while you have more customers, you don’t have the detailed knowledge or understanding of each one like you did [...]
With Microsoft Dynamics CRM, The ‘C’ In CRM Stands For…. Cat Relationship Management??!!!
Traditionally the ‘C’ in ‘CRM’ stands for Customer. But CRM applications, and in particular Microsoft Dynamics CRM, have evolved in to much more than applications that just manage customers. That’s why the term ‘xRM’ or ‘Anything Relationship Management’ is a better description of what Microsoft Dynamics CRM does.
continue reading...Be Prepared To Serve Your Members In Times Of Crisis With Dynamics CRM
Membership organizations have the opportunity and responsibility to keep the lines of communication with their members open through good times and bad. The way you communicate with your members during a crisis – whether a snowstorm or an earthquake – can build stronger connections or leave your members feeling left out in the cold.
Can you quickly [...]
You Can Have Olympic Quality CRM With Microsoft Dynamics
I’m a big fan of the Olympics so I’m feeling a little tired these days. After a week+ of staying up late to catch all of the skiing, snowboarding and other activities, I’m a little bleary eyed in the morning, but it’s been worth it. As I watch the events and the crowds on television, [...]
continue reading...Consultants Love The Microsoft Dynamics CRM User Interface (UI)
Every time I ask one of our Microsoft Dynamics CRM consultants what they like best about Dynamics CRM, I get a different reply. This is a good thing because it means that there’s a lot to love about Dynamics CRM.
Of course, as consultants, their answers tend to be a bit on the technical side, but [...]
Make A Resolution To Reconnect With Microsoft Dynamics CRM 4.0
Are you someone who, in the last several years, gave Microsoft Dynamics CRM a chance, only to find yourself disappointed in what it could (or couldn’t) do? If so, you are certainly not alone. Accustomed to the whiz-bang sizzle that often accompanies new Microsoft innovations and expecting the same from Microsoft’s entry into the buzzword-worthy [...]
continue reading...CRM For The Health Industry: Why It Is A Good Fit…
For years, CRM has helped businesses outside of the health industry successfully track customer relationships. However, did you know that CRM can also help healthcare providers track patient relationships? Healthcare workers today often face difficulties managing patient relationships because of manual processes and disconnected systems. This can make follow-up care coordination, preventative care, etc. a challenge. [...]
continue reading...I Want to Believe! CRM In A Challenging Economy
Every time I see the signs of economic recovery, I want to believe. (Yes, Virginia, there is a Santa Claus…) The other day the “Loomis Sayles Portfolio Perspectives” landed on my desk. The headline was “Inside: Economy shows signs of recovery”. Although the report started out pretty gloomy (“During the first nine months of the [...]
continue reading...10 Ways Microsoft Dynamics CRM Helps You Enhance Customer Experiences
In the recent article, “Improving Customer Experiences – Is It Still Important or is Price the Only Thing That Matters?” author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular beliefs that in a recession price is the only motivating factor and that customers will accept a bad [...]
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