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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.


Archive for the ‘Dynamics CRM 2013 New Features’ Category

Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers

The growth of social networking has been mind-numbing and its application to the business world is becoming even more impressive. Social is no longer on the periphery of business; it is engrained in every aspect of business from acquiring new customers and members, to gaining an ever better understanding of client interests and behavior. Microsoft […]

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6 Sales-Driving Enhancements of Microsoft Dynamics CRM Spring ’14 Wave

There are several updates in the new Microsoft Dynamics CRM Spring ’14 Release Wave. But if you’re in sales and marketing, like myself, I bet you are most interested in the juicy, sales-driving enhancements offering the functionality that has been eagerly anticipated. More than simply “new” features of the release, I’m here to bring you […]

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Provide Impossibly Good Customer Service with New Microsoft Dynamics CRM Features

When customers call you, they expect excellent customer service. But if they don’t get it and are disappointed, unless they tell you, how will you know? And how will you know if they are unhappy with your products and services? Again, unless they directly inform you, you may never know what they are saying about […]

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Affordable, Powerful Customer Relationship Management (CRM)

One thing that every company large or small has in common is customers. Customers are what every company is all about, the most important thing of all. Something that important has to be managed carefully, but most small to midsized companies have long thought that a Customer Relationship Management (CRM) system is way beyond their […]

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What’s New in Dynamics CRM Spring ’14: Marketing

As you might have heard, last week Microsoft released a new version of Dynamics CRM. The updates included in this release center around adding additional Marketing, social listening and service capabilities to the popular customer relationship management platform. If you’d like to take an in depth look at the new features included in Dynamics CRM […]

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Social Insights in Dynamics CRM is like Having Your Own Intelligence Agency Working for You

With so many new technologies in the marketplace, it’s hard to get excited by every new feature and functionality that gets announced. However, the free addition of Social Insights to Dynamics CRM for Professional License subscribers really does give Microsoft a competitive advantage. As the old adage says, knowledge is power, and that is what […]

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Microsoft Dynamics CRM 2013 Service Pack 1 Released

The Microsoft Dynamics CRM 2013 spring update codenamed “Leo” is wrapping up deployment worldwide. Online organizations will automatically have the updates applied that fix the 50+ items addressed in this spring 2014 release. However, In order to access the new customer service related features, organizations will need to “opt in” by having an administrator turn […]

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Accelerating Sales with Dynamics CRM 2013 SP1

We already discussed the major marketing changes for the expected Microsoft Dynamics CRM SP1 release. Today we turn towards the major enhancements that the sales team will get to enjoy with Microsoft Dynamics CRM 2013. While marketing and customer service will receive the bulk of the upgrades in this release, the sales team will still have plenty […]

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Featured Release: Microsoft Marketing for Dynamics CRM 2013 SP1

What can you expect from Microsoft Marketing, which will be released this quarter as part of Microsoft Dynamics CRM 2013 SP1 (view the full release guide here)? The goal of the tool formerly known as MarketingPilot will be integrated into Microsoft Dynamics CRM to help marketers identify solutions to quickly adapt to customers changing demands […]

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