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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

Archive for the ‘Dynamics CRM 2013 New Features’ Category

Explore Microsoft Dynamics CRM, Dynamics Marketing and a Wide Array of Third Party Microsoft Dynamics Applications at nVerge 2014

nVerge 2014 is a one-day technology conference taking place on September 25th, in San Diego, CA. The conference focuses on the latest feature updates and trends for Microsoft Dynamics CRM, Dynamics Marketing, Dynamics GP, Microsoft SharePoint, Microsoft Office 365, Business Intelligence, Corporate Performance Management (CPM) solutions, third party software applications for the Microsoft Dynamics product […]

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Keeping Up With the Ever Growing Dynamics CRM Roadmap and More

Microsoft has been consistently offering new technologies and amazing upgrades to existing ones. Their product team has done an excellent job filling in the gaps and identifying areas to expand on current products to make them even more functional, and the CRM Spring 2014 upgrade is no exception. But with all the new products and […]

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Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers

The growth of social networking has been mind-numbing and its application to the business world is becoming even more impressive. Social is no longer on the periphery of business; it is engrained in every aspect of business from acquiring new customers and members, to gaining an ever better understanding of client interests and behavior. Microsoft […]

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6 Sales-Driving Enhancements of Microsoft Dynamics CRM Spring ’14 Wave

There are several updates in the new Microsoft Dynamics CRM Spring ’14 Release Wave. But if you’re in sales and marketing, like myself, I bet you are most interested in the juicy, sales-driving enhancements offering the functionality that has been eagerly anticipated. More than simply “new” features of the release, I’m here to bring you […]

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Provide Impossibly Good Customer Service with New Microsoft Dynamics CRM Features

When customers call you, they expect excellent customer service. But if they don’t get it and are disappointed, unless they tell you, how will you know? And how will you know if they are unhappy with your products and services? Again, unless they directly inform you, you may never know what they are saying about […]

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Affordable, Powerful Customer Relationship Management (CRM)

One thing that every company large or small has in common is customers. Customers are what every company is all about, the most important thing of all. Something that important has to be managed carefully, but most small to midsized companies have long thought that a Customer Relationship Management (CRM) system is way beyond their […]

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What’s New in Dynamics CRM Spring ’14: Marketing

As you might have heard, last week Microsoft released a new version of Dynamics CRM. The updates included in this release center around adding additional Marketing, social listening and service capabilities to the popular customer relationship management platform. If you’d like to take an in depth look at the new features included in Dynamics CRM […]

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Social Insights in Dynamics CRM is like Having Your Own Intelligence Agency Working for You

With so many new technologies in the marketplace, it’s hard to get excited by every new feature and functionality that gets announced. However, the free addition of Social Insights to Dynamics CRM for Professional License subscribers really does give Microsoft a competitive advantage. As the old adage says, knowledge is power, and that is what […]

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