Dashboards are the current rage in the CRM space. If your CRM system doesn’t have them, you want them. You probably want them so badly that you’re willing to go through an entire implementation just to get them. So why can’t you simply run a report? Why are Dashboards so important? It’s not about 3-D [...]
continue reading...Archive for the ‘CRM Software Information’ Category
Not-for-Profit Organization Moves from Grant Program to Microsoft Dynamics™ CRM
A non-profit, membership organization which provides services and supports to persons of all ages with intellectual and developmental disabilities implemented Microsoft Dynamics™ CRM for use throughout their organization. Providing advocacy and access to educational, vocational, recreational and critical life skills programs, this non-profit is an essential resource for consumers, their families and the community. Before [...]
continue reading...Can You Use Microsoft Dynamics CRM on the iPad?
According to an email I received today from a company called Axonom the answer is yes – you can use Microsoft Dynamics CRM on the iPad. I admit that I don’t have first hand experience, the iPad is still on my “wish list”. But for those of you lucky iPad users out there, now you [...]
continue reading...Three Things to Get Excited About in CRM 2011 (aka CRM 5)!
With the tremendous success achieved by Dynamics CRM, many end users and partners alike are anxiously looking forward to the next release of CRM. CRM 2011 (also known as CRM 5) is expected to be released near the end of the 2010 calendar year, with beta versions available in September 2010. The buzz coming from [...]
continue reading...Salesforce.com’s Inability to Integrate Their Service with Microsoft Outlook 2010
Whenever I read a news story about a horrific event or a devastating natural disaster, my heart goes out to the victims of the tragedy. At the same time, deep down, I’m thinking “Whew! At least it didn’t happen to me.” Although there were no bombings or earthquakes involved, I had a somewhat similar experience [...]
continue reading...What’s All The Buzz About Microsoft Dynamics CRM 2011?
There are many reasons to be excited about Microsoft’s newest version of CRM, Microsoft Dynamics CRM 2011. Although the beta version won’t be released until September, word has already spread about the benefits this version will offer including: Improved Integration CRM 2011 is going to have an enhanced integration with Microsoft Outlook and Microsoft SharePoint. [...]
continue reading...Microsoft Dynamics CRM Named a Leader by Two Independent Research Firms
In a press release on August 4th Microsoft announced that Microsoft Dynamics CRM has garnered recognition as a Leader from two leading independent research firms, Gartner Inc. and Forrester Research Inc. The press release reads: Forrester acknowledged Microsoft Dynamics CRM for offering a flexible customer service solution, earning a Leader position in The Forrester Wave™: CRM [...]
continue reading...Talking CRM with your Marketing Manager
To effectively design compelling marketing campaigns that present new products and services to customers and new prospects, your marketing manager needs powerful, easy-to-use tools with which to analyze your customer and lead base. He or she then needs a way to quickly and easily pull together targeted lists, launch campaigns, track results, perform follow-up, and [...]
continue reading...CRM Helps Improve Processes for Manufacturers and Wholesale Distribution Companies
I was reading through McGladrey’s latest Manufacturers and Wholesale Distribution (MWD) National Survey and one of the questions really intrigued me. We asked companies what processes they were looking to improve in 2010. The top five responses were Supplier Relationship Management (76%), Customer Relationship Management (64%), Manufacturing Flow (53%), Order Fulfillment (51%), and Customer Service [...]
continue reading...Our Organization is New to CRM – What Software Do You Recommend?
At Concentrix, we get a wide and varied range of questions about CRM software. From businesses just starting out on the CRM journey, the initial questions generally break down into two main types. The first, abnd probably the most common CRM software enquiry we receive from organisations new to CRM is along the lines of “I need a CRM solution. Could you advise the best one for my organisation?”
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