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Archive for the ‘CRM Dynamics Upgrades’ Category

Microsoft Dynamics CRM Upgrade, or Re-Implementation?

We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup over to Dynamics CRM 2011 online (complete with new reporting servers, new Active Directory (Office 365), etc.) They decided upon a re-implementation, based on what's [...]

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Get RMA Functionality within Microsoft Dynamics CRM

We’ve extended the use of Microsoft CRM to include Return Material Authorization (RMA) capabilities! Manufacturing and distribution companies can utilize this new solution to support RMA tracking, process automation, and reporting. Enable your team to effectively manage RMAs to: Leverage product tracking for authorized returns such as replacement, repair or simply un-wanted products Track multiple [...]

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Mainstream Support Expires for Microsoft Dynamics CRM 4.0

Microsoft announced that as of April 9, 2013, Dynamics CRM 4.0 will move from mainstream support to extended support. Any customer running Microsoft CRM 4.0 On-Premise will no longer receive the following support items: • Non-security hotfix support • No-charge incident support • Warranty claims • Design changes and feature requests While it is not [...]

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Microsoft Dynamics CRM Online Supports iPad!

According to The Microsoft Dynamics CRM Blog, Microsoft Dynamics CRM current release offers mobile Safari support. So now you can access CRM on your iPad with mobile Safari without having to install a separate app. (http://blogs.msdn.com/b/crm/archive/2013/03/01/crm-for-ipad.aspx)  The iPad solution is currently available only for CRM Online users and only for companies that elect to join [...]

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Microsoft Dynamics CRM Top Three Discoveries from Convergence

The three most interesting things I saw at Microsoft’s Convergence Conference related to Microsoft Dynamics CRM were Bing Maps for Enterprise Integration, Netbreeze’s social CRM, and MarketingPilot. Netbreeze and MarketingPilot were both acquired by Microsoft.  One of the things that we have been asked for frequently by prospective Microsoft Dynamics CRM clients is the ability [...]

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Learn about Connecting your Dynamics CRM and ERP Solutions at Convergence

Convergence is right around the corner and if you’re lucky enough be attending, you’ll notice there are a number of informative classes to choose from. One class in particular that should be on the radar for any company utilizing both Microsoft Dynamics ERP and CRM is: Connector for Microsoft Dynamics: Best Practices CSCP01 (visit the [...]

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Just Released: Warranty Management and Product Repair through Microsoft CRM

Many of our clients include manufacturing and distribution companies that we’ve worked alongside implementing CRM and ERP solutions. From our work with these companies, it became clear that there was a definite need for a comprehensive warranty management and product repair solution that was capable of supporting these needs.   To address this, Armanino recently [...]

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Lean Techniques for Defining CRM Goals

What business challenge will your investment in CRM address? Is there a specific business pain which is impacting your bottom line?  Is there a specific business opportunity you want to pursue? Start with no more than ONE or TWO! Too often we meet customers who fail to realize benefits because they bite off more than [...]

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Microsoft CRM vs. SharePoint: Why One Over the Other?

Dynamics CRM and Microsoft SharePoint are two powerful enterprise applications.  Both are built on Microsoft Windows, SQL Server and can integrate with most Microsoft productivity tools like Office and Lync. I am often asked: ”For specific business processes, how is one better than the other? How can I make a good decision on which application [...]

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3 Ways AbleBridge Helped Customers Realize the Benefits of Microsoft Dynamics CRM

It doesn’t seem possible that Spring is almost upon us, especially after the Winter Wonderland we experienced here in New England this year!  But now that the snow is (almost) in our rear view mirror I wanted to reflect on the busy Winter we had and highlight a few examples of some CRM projects we [...]

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