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Archive for the ‘CRM Dynamics Upgrades’ Category

Coming Soon: Use Microsoft Dynamics CRM on Different Web Browsers

The latest update of Microsoft Dynamics CRM (released in the UK last December) delivered some great additional features and enhancements. These included new Business Intelligence capabilities, enhanced dialogues (which takes the dialogue functionality way beyond just call scripting) and improved data cleansing. There were also some useful enhancements when running the product in  Outlook, tighter [...]

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5 Key Ingredients for a Successful CRM Implementation

Whether you’re starting a new CRM initiative or salvaging an existing one, never underestimate the value of taking the time to gauge if your organization has the key ingredients for a successful CRM implementation – before you decide to implement. 1) People and process first, software second The best CRM software doesn’t overcome process or [...]

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The Power of Email Communication and Integrated CRM Creates Optimal Visibility and Marketing for this Manufacturer and Its Distributors

The relationship between manufacturer and distributor should be one of clear communication and streamlined workflows. Both have to work together for their businesses to be successful. One of our manufacturing clients was struggling with their distributor relationships because of the primitive tracking and communication system they had in place. They used Excel spreadsheets to manage [...]

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5 Hours of Microsoft Dynamics CRM Training and Information

Is your organization currently using or evaluating Microsoft Dynamics CRM? If so, you won’t want to miss 5 hours of Microsoft Dynamics CRM training and information that will be presented at OTT, Inc.’s 2011 Summit, on Monday, November 14, 2011! OTT, Inc.’s annual Summit delivers a unique educational experience for Microsoft Dynamics CRM clients and [...]

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Sneak Peak: Microsoft Plans Exciting Updates for Dynamics CRM

As a leader in the technology industry, Microsoft is constantly redesigning its products and services to better meet the needs of its customers.  Recently, I read an exciting article published by the E-Commerce Times covering a few of the Dynamics CRM updatesMicrosoft has planned in the near future. And, I thought many of our readers [...]

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DRIVE Your Business Forward with Microsoft Dynamics CRM Integration

In order to create a flowing business, all your business software products should integrate seamlessly.  So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to [...]

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Top Five New Features in CRM 2011

Imagine that you had a tool that could help you generate leads, close sales, build lasting customer relationships, and streamline operations.  No, it’s not a magic wand; it’s Microsoft Dynamics® CRM 2011.  More and more companies are investigating business intelligence software as a tool to help them run their business more efficiently and with greater [...]

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xRM: Your Guidebook to Finding the Right CRM Solution

Figuring out whether to purchase or build from scratch an enterprise business application is a decision that many companies have faced. Thankfully, that decision has been made easier with the introduction of the Microsoft xRM application platform. With the xRm application platform, your company will now get to enjoy the best of both options.    [...]

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Dynamics CRM: Bringing the Cloud to You

In order for the mass transition to cloud computing to occur, it’s imperative that CIO’s get comfortable with the security surrounding this new form of IT. After learning about the security safeguards in place, CIO’s won’t be as apprehensive when starting the transition from the traditional client/server model to the cloud. All you need to [...]

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Microsoft Dynamics CRM Online Integration with Microsoft Office 365

Microsoft is planning to improve the cloud services offered by its Microsoft Office 365 software with the integration of its Microsoft Dynamics® CRM Online offering. Although there is still a lot of work to be done to streamline this offering, the concept is ideal for companies of all sizes. Microsoft Office 365 brings advanced functionality [...]

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