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International panel of Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process.

 
 

Archive for the ‘Compare CRM Packages’ Category

Microsoft Dynamics CRM Delivers an Average ROI of 243%*

What is the Return on Investment (ROI) for your CRM software purchase?  It’s a valid question but oftentimes difficult to put your finger on because cost savings and incremental revenues derived from the use of a CRM system can be subjective and different for each organization.   Microsoft recently released a CRM ROI calculator that [...]

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Fixed Fee Implementation of Microsoft CRM

Many businesses have utilized Microsoft CRM to automate their sales process, customer service operations, and many other client contact functions. While the vast majority of businesses recognize the value of a full-fledged engagement with a partner, some businesses today look to implement Microsoft CRM themselves. There are many reasons a business may opt to do [...]

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Microsoft Dynamics CRM Upgrade, or Re-Implementation?

We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup over to Dynamics CRM 2011 online (complete with new reporting servers, new Active Directory (Office 365), etc.) They decided upon a re-implementation, based on what's [...]

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Cloud CRM Price Comparison Guide

Here is a quick pricing guide that outlines the different costs of the more popular On Demand CRM packages we run into a somewhat regular basis.    Product Basic Pricing Maximizer CRM Live $39/user/month, 5 user minimum Microsoft Dynamics CRM Online $44/user/month Netsuite CRM + $129/user/month Oracle CRM On Demand $95/user/month Standard SageCRM.com $39/user/month Salesforce.com [...]

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The ABCs of CRM: What You Should Know About Activity Based Costing

"The value of an idea lies in the using of it." Thomas A. Edison I love this quote.  Ideas abound, especially in this day and age with the speed of technology change, new communication mechanisms, etc.  But there is one idea that warrants more consideration in the CRM (customer relationship management) strategy world – Activity [...]

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The Impact of Local Government Using Microsoft Dynamics CRM as Citizen Relationship Management

Several years ago, the State of Illinois decided to release 2000 prison inmates. Within 24 hours a bunch of them proceeded to “rape and pillage” the city. The local government needed a scapegoat, a bunch of lawyers were brought in and where did they decide to place the blame? The computer systems! They were using an old IDMS database built in the 1980s. The verdict was that the decision makers simply did not have enough data on the inmates, so they chose the wrong ones to release.

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New White Paper Proves the Business Value of Mobile CRM

Is Mobile CRM more than just a convenience, can it really make a difference to the bottom line of your business? Eighty nine percent of executives say that mobile devices will be most important for their company’s success within the next three years. But those are just numbers, what about real companies like yours. What [...]

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Resellers Choose Microsoft CRM – Why You Should Care

When the 16,000 votes from over 500 resellers were counted, Microsoft Dynamics CRM was revealed to be the favorite CRM software solution in Canada, winning the eChannelNEWS’ Reseller Choice Award.  Why should this matter to you if you are looking for a CRM solution? Well, because resellers are CRM users ourselves.  Software resellers, regardless of [...]

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Microsoft Dynamics CRM vs. Salesforce.com Comparison – Outlook Integration Part 2

This is the second blog in a two part series comparing Salesforce.com integration and Dynamics CRM integration with Microsoft Outlook (first post can be found here). Both configurations of CRM software provide an Outlook integration for their clients, but the specific features, while at first glance seem pretty similar, have very different functions and approaches. [...]

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If Time is Money, Then Microsoft Dynamics CRM Saves You a Lot of Both!

My opening salvo question would be, who doesn’t want to save time and money? So we can start from there and look at just some of the ways that Microsoft Dynamics CRM works for you. I would ask you, for example, if you wanted a quick count of how many companies in your database are [...]

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