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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

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Upcoming Changes to Dynamics 365 (CRM)-July 2017 release

Recently, Microsoft announced the upcoming July 2017 release for Dynamics 365 (CRM). As a result, many things are being changed, but, I am sure, you have come to expect these changes. However, these changes are quite impactful as they are items that are being deprecated within Dynamics 365 (CRM). So, what does this mean for […]

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Moving Financial Services into the Cloud: 3 Concerns that Should Not Be

“What is the Cloud?” The answer isn’t entirely clear, but most firms have at least some presence in the Cloud today. In fact, many would say they have a “Cloud-first strategy.” But what, exactly, does that mean? Why are financial services firms moving to the Cloud? Companies move to the Cloud for many reasons. For […]

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Dynamics 365 (CRM) Organization Insights

I was demonstrating the Dynamics 365 (CRM) Organization Insights at my local CRMUG Chapter Meeting last week and thought this would be a great topic for a Dynamics 365 blog based on the questions and interactions at the meeting. One of the great add-in apps (or solutions) available for Dynamics 365 is called “Organization Insights”. […]

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Customer Self-Service – Your Portal to Success in the Digital Economy

The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect […]

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Aaron Back, MCP, joins ACE Microtechnology as Sr. Microsoft Dynamics CRM Consultant

Aaron Back, MCP, joins ACE Microtechnology as Sr. Microsoft Dynamics CRM Consultant ATLANTA, GA, June 2017 - ACE Microtechnology (ACE) a global business and technology services firm that provides Microsoft Dynamics Solutions - Microsoft Dynamics 365 (CRM) and Microsoft Dynamics GP (formerly Great Plains), has welcomed a new team member – Aaron Back, MCP. Aaron, […]

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User Adoption with Microsoft CRM/Dynamics 365. Do you have it?

This is part 1 of a series of blogs on user adoption with Microsoft CRM/Dynamics 365… the Achilles heel of CRM. I will examine real-world causes of CRM user adoption failure and how to avoid or recover from the top issues that cause user adoption issues. I founded Strava Technology Group with a very clear […]

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Increase employee engagement with Microsoft Dynamics 365

One of an entrepreneurs' number one business goals is to increase revenue. However, to do so, these business owners need to also increase employee engagement so workers are more efficient and productive. Employees struggle to be productive when they're not engaged in their workplace. There are many ways to increase employee engagement, but here's one […]

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The days of expensive, complex CRM implementations are coming to an end

I have been helping businesses implement Customer Relationship Management (CRM) solutions for almost 20 years. I began in the days where "Sales Force Automation (SFA)" was the buzz-term and market leaders were GoldMine & Act. While a lot has changed in the CRM space over the years history repeats itself and that is happenning in […]

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What Happened to Microsoft Dynamics CRM Online?

Thousands of customers rely on Microsoft Dynamics CRM Online to manage their customer relationships, sales pipelines, marketing campaigns, and service calls. If you’re one of those who utilize CRM Online and have noticed there isn’t much information about it online anymore, don’t fret. Microsoft Dynamics CRM Online has transitioned to Dynamics 365, a new software […]

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Unify ERP and CRM in the Cloud with Microsoft Dynamics 365

For decades, businesses have operated within the limitations of their business applications. No matter how big they could dream, those dreams often had to be curtailed and molded to fit within the confines of their ERP, CRM and other business software. If the software could not do it, the business either had to find a […]

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