CRM Software Logo

Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Choosing a Microsoft Partner

Why Don’t You Just Tell Me How Much Microsoft Dynamics CRM Will Cost?

“This is what I need; how much will it cost and how long will it take?” These are usually the first questions I am asked about a Microsoft Dynamics CRM (now Dynamics 365) project. It could be about implementing a new system, an upgrade, a customization or even a report. It may seem frustrating at […]

continue reading...

Putting Service into Tribal Member Management

Providing high quality service to tribal members is a key priority for nearly all tribal governments.  When we think about high quality service, our first thought often goes to the types of services offered.    But in the modern digital age where we can get quick responses to questions, requests, and other customer service offerings, tribes […]

continue reading...

CRM Optimization: 4 New Ways To Increase The Value Of The Inside Sales Team

In this last of my series on CRM optimization and the evolving needs of our clients, recall that I began by writing about the shift in focus and expectations regarding CRM systems. It is amazing to see the changes an organization undergoes when they stop seeing their CRM as an administrative tool, and begin to […]

continue reading...

Is Your Salesteam Keeping an Eye on the Competition? They Should!

While we all understand and use the core sales entities (Lead, Account, Contact and Opportunity) in Dynamics 365 CRM, one of the more underappreciated entities that can be a valuable piece of data is Competitors. The competitor entity is used to store information about the companies that you regularly find your organization selling against. Let's […]

continue reading...

5 Reasons Selling Dynamics 365 CRM is a Great Opportunity

Selling Dynamics 365 CRM was not something that I started out doing for a career. I started out as an accountant who loved using technology. My first tech job was setting up my accounting firm's token ring network. Eventually, my love for computers led me to a career selling technology solutions, but it wasn't until I started […]

continue reading...

Implementing Dynamics 365 at a Small Business – a Blueprint

enCloud9 specializes in working with small to midsized businesses to implement Dynamics 365 in their organization. We shy away from cookie cutter projects and instead work with the client to make Dynamics 365 work with the client's business in the most effective way possible. So even though each project is unique, they all have a certain […]

continue reading...

CRM Optimization: 5 New Ways To Grow Existing “Customer” Relationships

I began this series on CRM optimization and the evolving needs of our clients by writing about the shift in focus and expectations regarding CRM systems. When an organization changes their mindset from viewing CRM as a tool to seeing it as a performing asset, they see, as many of our clients have, that their […]

continue reading...

Can your business benefit from Microsoft Dynamics 365?

What is Microsoft Dynamics 365 CRM? Microsoft Dynamics 365 is a CRM (customer relationship management) tool that successful companies use to manage and analyze customer interactions and data. CRM is the fastest growing segment of business software today. The goal of a CRM is to improve business relationships with customers, help business to improve customer service, and drive sales. To read […]

continue reading...

The Transition to Microsoft Dynamics 365 – Part 2

In today’s blog post, I want to review the transition pricing for a small to mid-size customer using a typical customer example. This transition from Microsoft Dynamics CRM to Microsoft Dynamics 365 can be as complex, or as easy, as you want to make it. This post will be longer than normal but the information […]

continue reading...

The Role of the Modern CRM Platform – Loyalty and the Customer Experience

There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed. “The bulk of B2B purchasing decisions take place before a customer contacts a supplier.” Today’s customers are much more […]

continue reading...
 

 
 
Show Buttons
Hide Buttons