CRM Software Logo

International panel of Microsoft Dynamics CRM experts provide reviews, comparisons and opinions to professionals in the CRM software selection process.

 
 

Archive for the ‘About Microsoft Dynamics CRM’ Category

Business Application and Technology Trends in CRM Software

ISM Reports the Latest Business Applications and Technology Trends in CRM Software   Barton Goldenberg, ISM’s founder and president, is a respected author, columnist, speaker and industry leader, including being one of the first three inductees in the CRM Hall of Fame. On Tuesday, May 21, 2013, Goldenberg’s ISM released its 2013 Top 15 CRM [...]

continue reading...

ISM Releases Top 15 CRM Software Awards

Microsoft Dynamics CRM and Powertrak Named to ISM's Top 15 CRM Software Awards I am happy to announce that both Microsoft Dynamics CRM and Powertrak have been named to ISM's 2013 Top 15 CRM Awards list. These products serve as the standard for comprehensive Customer Relationship Management (CRM) software. ISM's Top 15 awards are divided into two [...]

continue reading...

Pricewaterhouse Cooper Announces Microsoft Dynamics Alliance

Modernizing your company’s data infrastructure with Microsoft Dynamics just got easier. Pricewaterhouse Cooper (PwC) and Microsoft recently announced a strategic alliance in order to help companies transform their business to become more efficient, agile, and empowered. “Companies embarking on large transformation projects want to be sure they deliver both value and sustainable change to their [...]

continue reading...

Webinar: Have You Heard the Buzz Around Marketing Automation?

Today, customers are in control. But when they do interact with companies they expect more relevant, personal and timely communications than ever before. To deliver this more personalized experience, marketers must let consumer behavior be their guide and they must embrace marketing automation in order to do so efficiently. Join us on May 23 for [...]

continue reading...

Microsoft Dynamics CRM Upgrade, or Re-Implementation?

We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup over to Dynamics CRM 2011 online (complete with new reporting servers, new Active Directory (Office 365), etc.) They decided upon a re-implementation, based on what's [...]

continue reading...

Three Ways CRM Software Helps Automate Your Elevator Service Business

While elevators only go up and down, your elevator service business goes in many different directions.  You need to make sure your elevators are working properly and that customers are satisfied, while growing your business.  Provide your team with a tool stronger than what they carry in their toolbox – FieldBoss® with Microsoft Dynamics® CRM.  [...]

continue reading...

Get RMA Functionality within Microsoft Dynamics CRM

We’ve extended the use of Microsoft CRM to include Return Material Authorization (RMA) capabilities! Manufacturing and distribution companies can utilize this new solution to support RMA tracking, process automation, and reporting. Enable your team to effectively manage RMAs to: Leverage product tracking for authorized returns such as replacement, repair or simply un-wanted products Track multiple [...]

continue reading...

A Distribution Client’s Video Testimonial About Microsoft Dynamics CRM Is Worth How Many Thousands of Words?

Clarke Distribution Corp is a distributor of high end kitchen appliances, the most amazing appliances I’ve ever seen in the most gorgeous kitchens I’ve ever seen! You can take a tour of their showroom on the Clarke Web site. Anyway, they agreed to be part of our initiative to collect a variety of client videos [...]

continue reading...

Considerations for Yammer + Microsoft Dynamics CRM Integration

Yammer integration with CRM allows users to collaborate on customer and opportunity records within the UI of both platforms.  Yammer users are alerted to deal updates and changes to customer statuses regardless of their access to MSCRM.  Users of Microsoft CRM are able to post relevant customer information to Yammer from inside CRM records.  Below [...]

continue reading...