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Brian Begley, enCloud9 Social/CRM

New Feature in Dynamics 365 : Using PowerApps and Microsoft Flow with CRM

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Microsoft Mechanics is a YouTube channel that appeals to power users and developers on Microsoft Products. In this recent video, Luis Camino demonstrates how PowerApps and Microsoft Flow can be used to build custom Line of Business (LOB) apps which integrate Dynamics 365 data and processes with other applications.

 

Dynamics 365 Enterprise Subscriptions includes PowerApps. We have used it to build a custom app for a client to be used by their Field Service team to track site visits. This differs from the traditional Dynamics 365 Tablet and Phone app in that PowerApps allow their technicians to use an application that focuses directly on the task at hand. The app is specific to their need to access work orders, update information on the work orders and then submit the work orders at the end of their visit. The Dynamics 365 Tablet and Phone app would have more distractions for the technicians - sales, marketing etc are included by default.

Luis demonstrates several apps including a Customer Survey app to track customer sentiment and a custom sales app:

If what you see above interests you, feel free to contact enCloud9 - we are Dynamics 365 and CRM professionals. It's all we do, and we do it very well. For more tips, please subscribe to our blog. To discuss how enCloud9 can make CRM better for you and your users, please contact us at 402-235-8540 or fill out our webform. We look forward to hearing from you!

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