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A panel of Microsoft Dynamics CRM/Dynamics 365 experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 
Ken Jacobsen, The TM Group

The Microsoft Dynamics 365 CRM components address common customer service concerns

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The Microsoft Dynamics 365 CRM components addresses many of the customer service issues that have a major impact on businesses. While most transactions might go smoothly,  customers who have issues trying to resolve concerns or acquire additional information from businesses can be left with a negative impression. That sort of deficiency leads to long-term problems with customer retention as well as the general reputation of your business. To make customer service a more effective and positive component of operations, organizations need to consider the advantages that CRM solutions like Microsoft Dynamics 365 provide.

A customer service satisfaction report distributed by Microsoft noted some of the most common issues clients report include ineffective customer databases and access to pertinent information along with a lack of decision-making power on the part of staff. For customers, those issues are frustrating problems. Customers don’t like to have to repeatedly provide a company with common information repeatedly or the need for multiple interactions that lead to extended conversations and delayed resolutions.

The TM Group recently discussed these issues in depth and how the Microsoft Dynamics 365 CRM components can help address them in a recent blog post.

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