As part of the Dynamics 365 packaging we were pleased to see the inclusion of more services that were previously licensed as add-on's.
We’ve already touched on Social Engagement and Voice of the Customer. Both are now significantly more accessible thanks to their inclusion in the new lineup of Dynamics 365 plans and apps.
Full knowledge management is another function that was somewhat fragmented with Dynamics CRM licensing. As a result of the licensing overhaul, this is now widely available in Dynamics 365 to help everyone collaborate and find solutions.
Self-Service Web Portals
Web portals that integrate with CRM have long since been discussed but relatively few have been implemented by small and medium sized businesses.
Earlier in the year, Microsoft introduced a new portal solution following its acquisition of ADXstudios.
Initially available as an add-on, this offers four template options for deploying portals to customers, partners, employees or communities.
With the arrival of Dynamics 365, entitlement to publish a single web portal is now available with every Dynamics 365 plan.
By including web portal capability in the subscription we look forward to helping more customers launch their own portals in 2017.
As the excellent turnout for our web portals webinar in October demonstrated, there is plenty of interest in this technology!
An announcement that enhances the user experience for many, was editable grids as Microsoft Dynamics finally enables users to make inline edits from list views.
On 1 November, Microsoft Dynamics 365 was officially launched. Overnight, for new customers at least, the Dynamics CRM Online name passed into history.
We look forward to the prospect of working with the additional apps, processes and technologies that Microsoft has announced.
It has been quite a ride and 2017 promises more excitement as we see unprecedented levels of CRM investment and innovation.
Preact are a UK based Microsoft CRM Gold Partner implementing and supporting CRM solutions since 1993.
Check our blog for more information about Microsoft Dynamics 365 and CRM.