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Ryan Plourde, Crowe Horwath

Comparison of Microsoft Dynamics 365 Full Users vs Team Member Users

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If you want to save money, it is important to understand the license types available in the new Microsoft Dynamics 365.

The primary licensing model is a subscription by named user. (There are also device licenses, which is the topic for another post). The two license types we will discuss in Microsoft Dynamics 365 are “Full User” and “Team Member User”.

Full users are people who want to use a full range of functionality. For example, sales people, customer service reps, finance professionals, supply chain managers etc… Perhaps you have referred to these people as “Power Users” or “Pro Users”. In Microsoft Dynamics 365 they can be licensed for an individual application (aka module) such as Sales, Field Service, Project Service Automation, Customer Service. Or they can be licensed on a Plan, which gives them full access to ALL of these applications.

Team Member Users are “light users”. These are people who consume data or reports (read only), and complete light tasks like time/expense entry or updates to HR records.

Of course, Team user licenses are much less expensive. By using them strategically you can allow more people within your organization to use and benefit from your data.

It’s important to ask, what can full users and team member users do in Microsoft Dynamics 365?

So let’s dig into a little more detail on each license type.

Team Users vs Full users in the Sales App – Microsoft Dynamics 365

SALES APP   Team Members
Per User
Full User
Per User
Access Access Anywhere: Web App, Mobile App, Tablet App, via Outlook
Read Full Read across all Dynamics 365 Applications
Team Members Team Members Funtionality: Accounts, Contacts, Activities, Knowledge, etc.
  Custom Entities*
Edit Sales Lead Management See Details**
  Sales Opportunity Management
  Competitor Tracking, Sales Product Management, Sales Price Lists
  Sales Quote, Sales Order, Sales Invoice
  Marketing Lists, Marketing & Quick Campaigns
  Unified Service Desk
  Sales Goals, Sales Territory Management, Business Units, Teams
  Voice of Customer, Social Engagement, Mobile Offline
(online only)
Platform PowerApps for Sales
(online only)
    $10 user/month $95 user/month
 *Actions can be performed only against records corresponding to entities included in the use rights.

**Create and Update opportunities via Portal only for non-employee or non-dedicated contractor users.

Online only means there is no equilvalent on-premises functionality for dual-use rights.

Team Users vs Full users in the Customer Service App – Microsoft Dynamics 365

CUSTOMER SERVICE APP Team Members
Per User
Full User
Per User
Access Access Anywhere: Web App, Mobile App, Tablet App, via Outlook
Read Full Read across all Dynamics 365 Applications
Team Members Team Members Funtionality: Accounts, Contacts, Activities, Knowledge, etc.
  Custom Entities*
Edit Enterprise Case Management See Details**
  Unified Service Desk
  Customer Service Agent Queues & Scripts
  Customer Service SLAs & Entitlements
  Contracts & Contract Templates
  Facilities & Equipment
  Services, Resources, & Work Hours
  Voice of Customer, Social Engagement Enterprise, Mobile Offline
(online only)
Platform PowerApps for Customer Service
(online only)
    $10 user/month $95 user/month
 *Actions can be performed only against records corresponding to entities included in the use rights.

**Include Self Service rights to create own personal tickets via Portal only as ‘supportee’ , not as agent.
Online only means there is no equilvalent on-premises functionality for dual-use rights.

Team Users vs Full users in the Field Service App – Microsoft Dynamics 365

FIELD SERVICE APP Team Members
Per User
Full User
Per User
Access Access Anywhere: Web App, Mobile App, Tablet App, via Outlook
Read Full Read across all Dynamics 365 Applications
Team Members Team Members Funtionality: Accounts, Contacts, Activities, Knowledge, etc.
  Custom Entities*
Edit Work Order Management See Details**
  Schedule & Dispatch engine-Scheduling Assistant, Drag & Drop, Resource Bookings & Schedule Board Management
  Repair & Return (RMA/RTV) Management, Inventory Management, Customer Assets, Field Service Invoices
  Field Service Customer Agreements
  Territories, Resources, & Work Hours
  Field Service Mobile Application
  Field Service Mobile Application
  Voice of Customer, Social Engagement Enterprise, Mobile Offline
(online only)
Platform PowerApps for Field Service
(online only)
    $10 user/month $95 user/month
 *Actions can be performed only against records corresponding to entities included in the use rights.
**Update Work Orders and view Schedule via Portal only for non-employee or non-dedicated contractor users
Online only means there is no equilvalent on-premises functionality for dual-use rights.

Team Users vs Full users in the Project Service Automation App – Microsoft Dynamics 365

PROJECT SERVICE AUTOMATION APP Team Members
Per User
Full User
Per User
Access Access Anywhere: Web App, Mobile App, Tablet App, via Outlook
Read Full Read across all Dynamics 365 Applications
Edit Team Members Funtionality: Accounts, Contacts, Activities, Knowledge, T&E
  Custom Entities*
Edit Project Management See Details**
  Project Estimates & Project Expenses
  Resource Availability View and Resource Schedule Management
  Project Contracts, Project Price List, Project Invoice Management
  Approve Project Transactions
  Manage Services Resources, Competencies & Work Hours
  Voice of Customer, Social Engagement Enterprise, Mobile Offline
(online only)
Platform PowerApps for Project Service Automation
(online only)
    $10 user/month $95 user/month
 *Actions can be performed only against records corresponding to entities included in the use rights.
Online only means there is no equilvalent on-premises functionality for dual-use rights.

Common Capabilities For Full User Licenses – Microsoft Dynamics 365

Common Capabilities For Full User Licenses
Sales, Customer Service, Field Service, and Project Service Automation
  • Full Workflow Automation
  • Administration Privileges
  • Import Bulk data
  • Full define/configure privileges
    • Audit, duplicate-detection
    • Workflows, relationships, connections
    • Forms, entities, & fields, queues
    • System charts & dashboards
  • Team Members use rights
  • PowerApps for each App
  • Embedded view of PowerBi (free account required)
  • Social Engagement
  • Mobile Offline
  • Voice of Customer

What can Team Member users do for Plan 1 Apps in Microsoft Dynamics 365?

TEAM MEMBERS OVERVIEW FOR PLAN 1 APPS 
Access Access Anywhere: Web App, Mobile App, Tablet App, via Outlook
General System Use Use Relationship and Connections between records
  Run as an On-demand process*, Run an Automated Workflow
  Saved views, personal views
  Search, Advanced Find Search
  Export data to Microsoft Excel, Perform Mail Merge
Read Full Read across all Dynamics 365 Applications
Edit/Actions Accounts & Contacts, Activities & Notes, Shared Calendar, Announcements
  Knowledge Management, Interactive Service Hub for KM, User Dashboards & Reports
  Time & Expense, Apply for Project
  Collaboration experience: Activity Feeds & Yammer Integration
  Use a Queue Item, start dialog*
  Custom Entities
Special Portal Only Items Employee Self Service Via Web Only: Start Personal Support Chat & Cases
  Respond to Voice of the Customer Surveys
  Non-Employee, Non-Outsourced users: Create & Update Opportunities, update work orders
Operations Light Dynamics 365 Operations Functionality
Platform PowerApps for Team Members

Next Steps?

A good Microsoft Dynamics 365 (Dynamics CRM) partner will be able to help you evaluate the people and roles within your organization so you can purchase the right mix of Full users vs Team Member Users.

We are ready to help. Contact us at 877-600-2253 or info@crowecrm.com/

By AbleBridge, Microsoft Dynamics CRM Gold Partner, now a Crowe Horwath company.

www.crowecrm.com

Follow us on Twitter: @CroweCRM

2 Responses to “Comparison of Microsoft Dynamics 365 Full Users vs Team Member Users”

  1. I’m going insane trying to figure out how much it would cost to purchase Operations and Project Service Automation only. There are dozens of blog posts about demystifying the licensing structure & costs, but not one answers this question. A bunch of the images show operations as its own a la carte app when describing the purchase options, but not one shows a price for this app. Can it only be purchased as part of a Plan (in this case, Plan 2)? Many thanks!

  2. According to the Microsoft Dynamics 365 pricing page https://www.microsoft.com/en-us/dynamics365/pricing the Operations app subscription is $190/user/mo. and Project Services is $95/user/mo. Plan 2 which includes both is $210/user/mo. Note that volume discounts and other promos may be applicable for current CRM Online, Office 365 users and subscribers to competitive products.

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