Yes, that’s right. Microsoft’s virtual assistant, Cortana, is now integrated with Microsoft Dynamics CRM Online. If you’re using Windows 10 on your PC or mobile device and your organization is set up with Microsoft Dynamics CRM Online, it’s easy to set up and get started.
1. Open Cortana.
2. Click the hamburger control in the upper left-hand corner.
3. Open Notebook.
4. Select Connected Accounts.
5. Select Dynamics CRM.
6. Click the Connect button and follow the prompts.
Once connected, you’ll be able to use Cortana to execute commands such as “CRM open account called Contoso” or “CRM show my active accounts.” You can even set reminders, schedule appointments, search for records or manage a task list.
by Beringer Associates