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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 
Ryan Plourde, Crowe Horwath

Microsoft Dynamics CRM vs Salesforce: Using Microsoft Outlook

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SF vs CRM Outlook 1When you are choosing a CRM package, does the real Office experience matter?

Your sales and marketing people likely spend a big part of every day in Microsoft Outlook. It’s the hub of communication with customers, prospects, and fellow employees. When your team uses Microsoft Dynamics CRM, they don’t have to change the way they work.

As opposed to Salesforce.com, which only has an Outlook plug-in, Microsoft Dynamics CRM is fully integrated, which means workers don’t leave Outlook, they can add leads or complete tasks while they are there.

While Outlook has long been the hub of our daily lives, the collaboration and social tools like Lync, Skype, Yammer, SharePoint are becoming more ingrained. With Lync, chat and presence allows employees to have conversations instead of email strings. Yammer connects everyone in the business to the announcements, documents, and discussions. As business processes evolve, Microsoft Dynamics CRM will always be in the center of activity.

The real Office experience does matter and will become even more important. Technology hasn’t finished changing the way we do business, it’s just begun.

Remember:

  • Microsoft Dynamics CRM is a true Microsoft Outlook application, not just a plug-in.
  • SalesForce.com has removed Outlook features, like the ability to manage opportunities and leads.

Find out 7 more reasons in the white paper “Microsoft Dynamics CRM vs Salesforce.com: 8 Reasons Microsoft is the Better Investment”. (no registration required)

If you are interested in comparing the value and benefits of Microsoft Dynamics CRM versus SalesForce for your organization contact AbleBridge at [email protected] or 877-600-2253.

Twitter: @AbleBridge

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