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Beringer Technology Group

Microsoft Dynamics CRM 2015 Server Side Sync – Email Configuration Test Scheduled but Never Runs

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A new feature of Microsoft Dynamics CRM 2015 is Server-Side Sync for sending and receiving emails. Why is this great news? No more CRM email router to contend with which saves a server and administration time.

To enable Server-Side Sync, one needs to update the CRM server settings and change the users' outgoing and incoming email routing to use Serve-Side Sync. There's a bit more to it than that and you can find more implementation information here.

In this article, I'd like to focus on an issue many CRM administrators face when setting up Server-Side Sync.

If you're like most CRM users, you only have email travelling one way in CRM and that is outgoing. So when setting up your Server-Side Sync, Outgoing Email is set to "Server-Side Sync" and Incoming Email is set to "None."

Sync Method1

After making your changes to the mailboxes, you approve the emails and click the "Test & Enable Mailbox" button. But nothing happens. The Outgoing and Incoming email status still says "Not Run". If you open the mailbox itself, you'll see a message at the top stating "The email configuration test is scheduled". But it never runs.

Email COnfiguration Is Scheduled

Here's how to address this.

  • Set your Incoming Email to "Server-Side Sync"
    Sync Method2
  • Approve your mailboxes
  • Test & Enable your mailboxes
  • Once the Incoming and Outgoing Status is changed to "Success", change your Incoming Email back to "None"

server side sync

  • Test & Enable your mailboxes again

This is a workaround approved with Microsoft support until this issue is fixed in the near future.

For assistance in managing your Microsoft Dynamics CRM platform, please contact Beringer Associates a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics CRM and CRM for Distribution. We also provide expert managed IT services, cloud based computing and unified communication systems.

by Beringer Associates

5 Responses to “Microsoft Dynamics CRM 2015 Server Side Sync – Email Configuration Test Scheduled but Never Runs”

  1. Pål says:

    Thanks. 12/9/2015 still an issue, but this solved it.

  2. Mike says:

    But if you set the incoming email to Server-Side-Sync, doesn’t that mean that all the emails in the inbox will be picked up by the CRM?

    • Yes, if you set incoming to server-side-sync, emails will be picked up. That’s why you need to change Incoming back to “None” and “Test and Enable” all of your mailboxes again after it succeeded.

      There’s also a setting in your Server Email Profile under Advanced called “Process Email From”. Use this to limit what is processed while applying this fix.

      Hope this helps.

  3. Janice Matthies says:

    Hi – But how do we get the record out of the “test is in progress” state? We only have this happening to one user. It’s so weird.

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