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Beringer Technology Group

Microsoft Dynamics CRM 2015 Release Preview : Social Features

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Microsoft recently announced the upcoming release of Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update) and Microsoft Social Listening (2014 R2) that will further allow customers the ability to deliver amazing customer experiences. Dynamics CRM 2015 is a major release that will be delivered to online customers as a customer driven update and to on-premises customers as version 7.0. Microsoft Dynamics Marketing will be delivered as a manual update.

This part 3 of a 5-part blog series describing these new features.

1. News sources can be added to search topics to further expand the reach into existing sources such as Twitter, Facebook, blogs and videos

2. Sentiment analysis is now available in Italian

3. Gain insight across social media in specific regions and countries with location groups and more specific filters

Follow social conversations in 19 languages and analyze sentiment in 6 languages.

 

4. Listen to social conversations in 19 languages: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Thai and analyze sentiment in six languages: English, French, German, Portuguese (Portugal), Spanish and Italian. The Microsoft Social Listening user interface is localized in the same six sentiment analysis languages.

If your business wants to make the most out of Microsoft Dynamics CRM, the updates found within the 2015 release and future releases, contact Beringer Associates today, a Microsoft Gold Certified Partner.

For the full CRM 2015 Pre-Release guide, click here.

by Beringer Associates

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