“The world is all gates, all opportunities, strings of tension waiting to be struck.” Ralph Waldo Emerson
In last month’s blog, we discussed the architectural reasons why Microsoft Dynamics CRM 2011 is a better fit to grow your business than SalesForce.com. This month we will dig a little deeper into the features and functions that make
The first glaring comparison is the High Price and Hidden Charges. In order to do a proper comparison you need to compare SalesForce.com Enterprise Edition which has a $125 per user per month price compared to Microsoft Dynamics CRM 2011 at $44 per user per month price. Customers should beware of SalesForce.com upcharges and hidden charges as terms are negotiated and they should also know the lower priced editions often do not provide needed functionality.
SalesForce.com provides no Service Level Agreement for downtime. Microsoft provides a 99.9% uptime Agreement which is financially backed.
Offline users of Salesforce.com have limited access to their CRM data while Microsoft Dynamics CRM 2011 offline users have full access to all their CRM data.
SalesForce.com offers a Microsoft Outlook add-on that works like a small synchronizing engine on some of the CRM data but not all CRM data as
SalesForce.com offers no vertical functionality and few vertical add-ons to their customers while Microsoft Dynamics CRM 2011 offers a complete MarketPlace of Vertical Solutions offered by partners worldwide.
A few other notable items missing from the SalesForce.com Enterprise Edition as compare to Microsoft Dynamics CRM 2011 are:
- No ability to have a dedicated database
- Microsoft Excel Integration for ad-hoc reporting
- No Instant messaging interface
In summary: besides the fact that SalesForce.com is 2.5 times the cost of