Customer Relationship Management (CRM) is quickly evolving into Anything Relationship Management (xRM). In xRM, the x stands for anything. It is the concept of modifying the existing capabilities and services of your CRM system to quickly create a customized line of business applications that suits the specific needs of your business.
You can extend the capabilities of your CRM system to manage much more than customer relationships, marketing, and sales. This could include customers, vendors, and suppliers. Watch
by Nexus Tek