According to this article, Microsoft Dynamics® CRM offers businesses more flexibility in deploying their CRM systems than Salesforce.com does. While Salesforce.com has focused solely on cloud-based apps, Microsoft enables customers to deploy their applications on-premises, in the cloud or with a mix of both. Additionally, one misperception is that the Microsoft product doesn't scale as well as other solutions; to counter that image, the Redmond supplier claims that its CRM system now delivers sub-second response times to 150,000 concurrent users.
The problem with not enough choices is that companies then tend to meet the requirements of their CRM solution instead of the other way around. CRM should do what you need it to do in the exact way you need it done. Microsoft Dynamics CRM scales to your needs, whether it is solely in the cloud or not.
In addition to the deployment choices Microsoft Dynamics CRM provides, the partner network ensures every company has access to the expertise required of an optimal CRM solution. Most partners have a vertical focus and have already created integrations that you may very well need along the way of your implementation. For example, we here at Sikich work closely with a variety of industries such as manufacturing and distribution, professional services, education, and not-for-profit. Because Salesforce.com is mostly cloud based, their partner network cannot compare to that of Microsoft’s.
More choices may seem confusing to some, but when it comes to your CRM Software selection, more choice can result in more success for your company. If you need guidance to sort through the CRM choices out there, please contact us at Sikich. Although we are a Microsoft Dynamics Partner, we know what’s out on the market today and what may work best for your specific needs.