Last week Microsoft officially announced the release of the beta version of Microsoft Dynamics CRM 2011. Among the highlights are a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon, and RoleTailored user personalization, which helps users customize their experience to focus on the specific tasks needed for their roles. The new beta will [...]
continue reading...Archive for September, 2010
Customizing Navigation in CRM Using Sitemap
Brief Description: Microsoft Dynamics CRM enables you to easily perform navigation customizations by editing the site map. The site map is an XML file that is read and parsed by Microsoft Dynamics CRM when it is loaded and can be used to change the information displayed in the navigation pane. About SiteMap: We can customize [...]
continue reading...CRM for Professional Services
Professional service firms, such as business consultancies, architectural and engineering firms, and accounting and legal practices, are being challenged today as never before. Like their customers, Professional Services companies are facing escalating competition and cost pressures. This is forcing them to redesign and refocus their organizations. Responding to new market conditions while managing a wide [...]
continue reading...The “Best” CRM May Not Be the Best CRM for YOUR Business
CRM is big business. Quality Customer Relationship Management has become a staple in today’s business world, and a buzz word that has everyone humming. As expected, there’s no shortage of companies looking to cash in on this new trend with their latest CRM offerings. Visit the website of any CRM solution provider, and you’re sure to [...]
continue reading...How Microsoft Dynamics CRM Helped a Chemical Manufacturing and Distribution Company Improve Profitability, Communication, and Reporting
When a thriving medical disinfectant manufacturing company became hamstrung by its CRM software, the company determined that it required a superior system along with a dependable partner who would ensure smooth implementation and successful end user adoption. After harnessing the powerful Microsoft Dynamics CRM solution provided by the trusted experts at The TM Group, the company greatly [...]
continue reading...Why Do I Need CRM In My Organization?
When you hear the acronym CRM in the business world, don’t let it throw you. It simply stands for Customer Relationship Management. The next thing you are probably thinking is why should I care about it, and what can it really do for my organization? Generally speaking, for most businesses, CRM is often seen as contact [...]
continue reading...CRM 2011 Marketplace – Find Solution Extensions Within CRM
With this level of interaction between customers and partners the result can only be a more robust and lively marketplace producing better products and more satisfied customers.
continue reading...Talking CRM With Your Service Manager
If your organization has to schedule resources of any kind—people, equipment, vehicles, buildings, and so forth—it’s a daily chore of your service manager to make sure these limited resources are used to best effect and that customer needs are met promptly. When this dispatching function is performed on paper by multiple people, mistakes that hurt [...]
continue reading...Microsoft Dynamics CRM for Sales
Microsoft Dynamics CRM has the ability to improve sales productivity by streamlining your sales process and empowering your sales team with fast access to useful data. Manage Work More Easily • Manage customer e-mail, appointments, tasks, and contacts from a single business application • Quick user adoption, working in CRM is a natural extension of [...]
continue reading...Microsoft Dynamics CRM 2011 Released
Microsoft has released the much awaited Microsoft Dynamics CRM 2011 in beta today. Having seen early previews of the product – I am very excited about this release. Dynamics CRM 4.0 was a huge leap forward to provide enterprise scalability, performance, and a true multi-tenant architecture. Microsoft Dynamics CRM 2011 takes that release and builds [...]
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